Client Service Assistant Manager

TC Group; Milton Keynes; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Group life assurance 4x salary

Group income protection

26 days annual leave

Hybrid working between office and home

Employee Assistance Programme

Job summary

TC Group in the UK is seeking an Assistant Manager to join its award-winning service charge team in Milton Keynes. The role supports delivery of high-quality client service, oversees service charge accounts, and coaches junior staff as you progress toward Manager level.

You will work closely with Managers and Partners to ensure deadlines and standards are met, while developing client relationships and gaining exposure to performance management and business development activities.

Qualifications

• Strong accounting background with some experience reviewing work
• Excellent written and verbal communication skills
• Confident working independently and collaboratively
• Highly organised with a methodical approach to workload management
• Advanced MS Office skills, particularly Excel
• Service charge accounting knowledge (desirable)
• Proactive, with a strong desire to learn and develop

Responsibilities

• Review service charge accounts and factual findings assignments, ensuring work is accurate and up to standard
• Support Managers in delivering client portfolios and meeting deadlines and standards
• Act as a key contact for clients and property managers, building professional relationships
• Assist with planning and allocation of work across the team for efficient delivery
• Support resolution of technical and operational issues, escalating where needed
• Contribute to high levels of client satisfaction and service delivery
• Coach and develop Senior and Executive Accountants through on-the-job support
• Assist Managers with performance management, onboarding and development activities
• Identify training needs and drive development plans
• Build personal brand to promote the team and maintain an active LinkedIn presence
• Drive continuous improvement and efficiency across the team
• Support adoption and development of ForSite across teams and clients
• Stay updated with sector developments and share knowledge across the team

Skills

Accounting background

Communication skills

Independent worker

Organised

Service charge knowledge

Tools

Excel

Job description

Hours

Monday to Friday, 37.5 hours per week with flexible, hybrid working

Holiday

26 days annual leave (excluding bank holidays)

About the role

We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We’re business advisors and accountants, with over 30 years of experience we’ve honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses.

We have an exciting opportunity for an Assistant Managerto join our award-winning service charge teamin Milton Keynes – our TC SEM offices were recently recognised in the Sunday Times Best Places to Work 2026 and are the UK’s largest residential service charge specialist practice.

This is an excellent opportunity for either an experienced Senior Accountant looking to take the next step into management or an existing Assistant Manager seeking broader responsibility and a clear progression path to Manager level.

Working closely with Managers and Partners, you'll play a key role in supporting the delivery of high-quality client service, overseeing the preparation and review of service charge accounts and factual findings assignments, and helping to develop and coach junior members of the team. You'll gain increasing exposure to people management, client relationship management and operational responsibilities as you progress towards Manager level.

At TC Group, we’ll give you the tools to succeed, what you do with them is up to you. This is your chance to innovate, take ownership, and drive your own success.

Key responsibilities will include:

Technical Delivery & Client Service

• Review service charge accounts and factual findings assignments, ensuring work is completed accurately and to the highest technical standards.
• Support Managers in the delivery of client portfolios, helping to ensure deadlines and service standards are consistently achieved.
• Act as a key point of contact for clients and property managers, responding to queries and building strong professional relationships.
• Assist with the planning and allocation of work across the team to ensure efficient delivery.
• Support the resolution of technical and operational issues, escalating where appropriate.
• Contribute to maintaining excellent levels of client satisfaction and service delivery.
• Coach and develop Senior and Executive Accountants through on-the-job support
• Support Managers with performance management, onboarding and employee development activities.
• Identify training needs and drive development plans, escalating where required
• Build your personal brand to promote the team, with an active LinkedIn presence and content creation
• Champion continuous improvement, driving efficiency and service enhancements across the team
• Support adoption and development of our bespoke software ForSite across teams and clients
• Stay up to date with sector developments and share knowledge across the team

About you

We are looking for candidates with the following skills and experience:

• Strong accounting background with some experience reviewing work
• Excellent written and verbal communication skills
• Confident working independently and collaboratively
• Highly organised with a methodical approach to workload management
• Advanced MS Office skills, particularly Excel
• Service charge accounting knowledge (desirable)
• Proactive, with a strong desire to learn and develop

Full benefits available

• Group life assurance 4 x salary
• Group income protection
• 26 days annual leave excluding bank holidays
• Opportunity to purchase additional holiday days
• Birthday day off
• Health cash plan
• Hybrid working between office and home
• Quarterly functions and events
• Access to our employee benefits portal – cashback and vouchers on everyday purchases
• Employee Assistance Programme
• Employee Referral Bonus – we’re always looking for talented individuals to join our team
• Regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations

About us

TC Group is growing and changing at quite a pace! We’re an ambitious group of people with the same aim – to create a consistent, high-quality experience for our clients. Like us, our client list is growing – we’re supporting more and more of the UK’s ambitious business owners, SME’s and large Corporations and it’s a real team effort. We’re helping them make courageous decisions to grow their businesses.

We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.

We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.

Standard benefits across all offices. Please refer to the advert for the full benefits available.Holiday entitlement Pension scheme Group life assurance Access to our corporate reward scheme Employee Assistance Programme Opportunity to develop your skills and progress within the firm Regular training and development