Client Service Manager

equifax; West Yorkshire; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Contributory pension

Life cover

Income protection

Healthcare

Enhanced maternity & sick pay

26 days holiday + birthday day off

Cycle to work

Travel discounts

Gym membership

Dining & leisure discounts

Financial & savings plans

Mobile discounts

Free credit checks

Job summary

Equifax Leeds is seeking a proactive Client Service professional to manage and develop strong relationships with clients while ensuring end-to-end services meet agreed SLAs and quality standards.

You will work across the organisation to document, monitor, and improve services, support audits, and deliver client reports. The role involves onboarding new clients, SME input, and collaboration with the sales team.

Qualifications

• Proven client service and relationship background.
• Ability to identify and implement service improvements.
• Proven ability to manage multiple delivery items effectively.
• Ability to deliver high levels of client satisfaction.
• High standard of communication across organisational levels.

Responsibilities

• Manage and develop positive client relationships within a team.
• Ensure end-to-end services meet contracted SLAs and quality.
• Engage operational teams to support clients.
• Document, monitor, measure and improve contracted services.
• Close follow-ups from audits and ensure timely responses.
• Complete scheduled service reviews and provide warranty reports.
• Create and deliver client service reports and drive service improvement plans.
• Ensure successful client onboarding and professional engagement.
• Provide SME input and support the sales team.

Skills

Client relationship management

Service delivery

Communication skills

Process improvement

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

What you'll do

• Responsible for managing and developing positive relationships with clients within a team environment
• Responsible for ensuring end to end new and existing services provided to our client are functioning as expected, meeting contracted service levels and quality standards
• Responsible for ensuring operational teams and processes are fully engaged in support to the client
• Working across the organisation to document, monitor, measure and improve the services contracted to clients
• Responsible for ensuring follow up actions due to audits are completed, ensuring owners have responded within agreed timelines
• Completion of scheduled service review meetings, providing warranty reports on end to end service provided to Client
• Responsible for the creation and delivery of Client service reports
• Ownership of Client service improvement plans
• Ensure Client take-on is successful and Client engagement is managed professionally
• Providing business SME input
• Supporting the sales team

What experience you need

• Proven successful Client service and Client relationship background
• Proven ability to identify and implement service improvements
• Proven ability of managing delivery of multiple items effectively
• Proven ability in delivering high standards of Client satisfaction
• High standard of communication skills with the ability to communicate at multiple levels within an organisation

What could set you apart

• Experience in a FCA regulated industry
• Able to follow complex process

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday) , paired with Friday Flexibility to wrap up your week remotely.

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Primary Location:
GBR-Leeds-6-Wellington

Function:
Function - Customer Service

Schedule:
Full time