Client Success Manager - 4-Day Office, Friday Flex

Equifax, Inc.; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

Equifax, Inc. in Leeds is seeking a Client Service Manager to engage with clients, understand their business challenges and ensure services are delivered within contracted levels and quality standards.

You will nurture client relationships, coordinate end-to-end service delivery, monitor performance, and drive service improvements. The role involves supporting the sales team and delivering client service reports, with four days in-office (Mon-Thu) and Friday flexibility to wrap up remotely.

Qualifications

• Proven client service and client relationship background.
• Proven ability to identify and implement service improvements.
• Proven ability of managing delivery of multiple items effectively.
• Proven ability in delivering high standards of client satisfaction.
• High standard of communication skills with the ability to communicate at multiple levels within an organisation.

Responsibilities

• Responsible for managing and developing positive relationships with clients within a team environment.
• Responsible for ensuring end to end new and existing services provided to our client are functioning as expected, meeting contracted service levels and quality standards.
• Responsible for ensuring operational teams and processes are fully engaged in support to the client.
• Working across the organisation to document, monitor, measure and improve the services contracted to clients.
• Responsible for ensuring follow up actions due to audits are completed, ensuring owners have responded within agreed timelines.
• Completion of scheduled service review meetings, providing warranty reports on end to end service provided to Client.
• Responsible for the creation and delivery of Client service reports.
• Ownership of Client service improvement plans.
• Ensure Client take-on is successful and Client engagement is managed professionally.
• Providing business SME input.
• Supporting the sales team.

Skills

Client service

Client relationship

Service improvement

Delivery management

Communication skills

Job description

Equifax, Inc. in Leeds is seeking a Client Service Manager to engage with clients, understand their business challenges and ensure services are delivered within contracted levels and quality standards.

You will nurture client relationships, coordinate end-to-end service delivery, monitor performance, and drive service improvements. The role involves supporting the sales team and delivering client service reports, with four days in-office (Mon-Thu) and Friday flexibility to wrap up remotely.