Client Service Delivery Specialist

LexisNexis Special Services Inc.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Cirium is seeking a Migration Manager in London to lead customer migrations end-to-end, coordinating across Product, Technology, Data, Sales and Support while driving improvements in time-to-value for customers.

The role emphasizes a customer-led approach, collaboration with multiple teams, and adoption of AI-enabled workflows to enhance operational efficiency from day one.

Qualifications

• Experience managing onboarding, migrations or complex projects.
• Experience working with cross-functional teams to deliver outcomes.
• Strong stakeholder management and communication skills.
• Ability to build trust with customers and senior internal stakeholders.
• Experience improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows or automation platforms.
• Understanding of AI agent architectures and related technologies.

Responsibilities

• Support customers through key migration moments (onboarding, migrations, service change).
• Own and coordinate migrations end-to-end, managing plans, milestones, and timelines.
• Partner with Product, Technology, Data, Sales, Marketing and Support to ensure seamless outcomes.
• Build scalable, customer-led processes and leverage AI/automation from day one.
• Help shape a new capability to improve customer experience and time-to-value.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Communication

Process improvement

Change management

AI workflows familiarity

Tools

Automation platforms

Agent-based tooling

MCP architectures

Job description

## Client Service Delivery SpecialistApply: London Wall: Grosvernor House: Full time: Posted Today: R119902Are you experienced in leading complex customer migrations and keeping people informed through change?Would you like to help shape a new migration capability that improves customer experience and time-to-value? **About the Business**At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at https://www.cirium.com/ **About the Role - Initial 12 Month Fixed Term Contract**As a Migration Manager, you will work directly with customers throughout their migration, helping them understand what is changing, what they need to do and what happens next. You will coordinate with teams across the business to keep migrations moving, minimise disruption and ensure customers feel informed and supported, while helping build scalable processes and smarter ways of working. We're looking for someone who thrives at the intersection of customer engagement, delivery, and continuous improvement. Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one **Responsibilities*** Support customers through key migration moments, including onboarding, migrations and service change.* Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.* Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.* Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.* Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value. **Requirements*** Experience managing customer onboarding, implementations, migrations or complex customer projects.* Experience working with cross-functional teams to deliver customer outcomes.* Strong stakeholder management and communication skills.* Ability to build trust and credibility with both customers and senior internal stakeholders.* Experience improving operational processes and driving continuous improvement.* Exposure to AI-enabled workflows, automation platforms or agent-based tooling.* Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.* Experience building or improving scalable operating models. **We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **here** **to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **here****.**Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.