Client Service AVP: Relationship & Delivery Leader

STATE STREET CORPORATION; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

State Street Corporation is seeking a Client Service Manager to ensure the highest level of client support across the UK. This client-facing role requires partnering with clients and internal teams to monitor service delivery, deadlines and standards.

Regular discussions with clients will focus on service performance and improvement opportunities. The ideal candidate will have a strong client service mindset, robust communication skills, and experience in financial services, enabling effective

Qualifications

• Bachelor’s degree or relevant experience.
• Strong client service mindset and ability to work with senior stakeholders.
• Experience in financial services or investment operations is preferred.

Responsibilities

• Ensure high level of client service and timely delivery across UK-based clients.
• Collaborate with clients and internal colleagues to monitor service standards and deadlines.
• Communicate professionally at all levels, with empathy and impact.
• Identify trends from client feedback to improve service performance and risk controls.
• Support new business opportunities with Sales, segments and client executives.

Skills

Client facing

Relationship management

Communication

Problem solving

Organizational skills

Multitasking

Risk awareness

Influence & diplomacy

Accountability

Education

Bachelor’s degree or relevant experience

Job description

State Street Corporation is seeking a Client Service Manager to ensure the highest level of client support across the UK. This client-facing role requires partnering with clients and internal teams to monitor service delivery, deadlines and standards.

Regular discussions with clients will focus on service performance and improvement opportunities. The ideal candidate will have a strong client service mindset, robust communication skills, and experience in financial services, enabling effective