Client Service and Change Manager, Assistant Vice President

State Street; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

State Street is seeking a Client Service and Change Manager, Assistant Vice President (AVP) for our Edinburgh location. You will deliver high-value change management and solutions to UK clients, overseeing client change programs and coordinating with internal teams to ensure successful delivery.

The role requires an organized, diligent professional with strong client-facing and change-management capabilities to drive core activities and documentation across projects.

Qualifications

• Strong administrative and organizational skills.
• Excellent interpersonal and communication skills.
• Ability to face off with a client at various levels.
• Proven stakeholder management and organizational abilities.

Responsibilities

• Be a key point of contact for strategic clients within our change model.
• Participate in internal and client led meetings or workshops.
• Execute core change activities and manage associated risk.
• Complete documentation and ensure change administration is up-to-date.

Skills

Administrative skills

Organizational skills

Communication skills

Client-facing abilities

Stakeholder management

Education

Business degree

Change management/PMO experience

Job description

Who We Are Looking For

We are looking for Client Service and Change Manager, Assistant Vice President (AVP) for our Edinburgh location. This role will deliver highly valued change management and solutions to clients within the UK.

Who We Are Looking For

We are looking for Client Service and Change Manager, Assistant Vice President (AVP) for our Edinburgh location. This role will deliver highly valued change management and solutions to clients within the UK. The role will oversee client change programs across the bank, interacting with clients and internal parties to ensure business change is delivered successfully. We’re looking for an organized and diligent individual to work alongside our clients and existing change team.

Why this role is important to us

You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What You Will Be Responsible For

As a Client Service and Change Manager, you will:

• Be a key point of contact for strategic clients within our change model
• Participate in internal and client led meetings or workshops
• Execute core change activities
• Manage core change activities and risk
• Complete documentation associated with the change activity
• Ensure all change administration is up-to-date and accurate

What We Value

These skills will help you succeed in this role

• Ability to face off with a client at various levels
• Strong critical thinking, problem solving, and decision-making skills
• Excellent administrative and organizational skills
• Ability to multitask and work efficiently to meet client deliverables.
• Influence internal stakeholders into meeting deadlines and completing tasks
• Exceptional interpersonal & communication skills
• well-organized detailed oriented, analytical individual with exceptional interpersonal and communication skills.
• ability to simultaneously handle multiple assignments and pressure while working efficiently to meet client deliverables

Education & Preferred Qualifications

• Business degree from University or equivalent
• relevant market experience within change management/PMO

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers. Read our CEO Statement.

Job ID: R-795843