AVP, Client Service & Relationship Leader

State Street; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

State Street in London is seeking a Client Service Manager to ensure the highest level of client support across our UK base. This predominately client-facing role collaborates with clients and internal colleagues to monitor service delivery, deadlines and standards, and to discuss overall performance with clients.

You will drive client satisfaction, partner with Sales and Client Executives on new business, and foster a culture of risk excellence across the UK Client Service team, demonstrating

Qualifications

• Accountable for Client Satisfaction and service quality.
• Monitor performance metrics and drive improvements.
• Reduce operational risks from client interactions.
• Communicate professionally with stakeholders at all levels.
• Partner with Sales and Client Executives on new business.

Responsibilities

• Ensure client receives highest level of support.
• Run regular client interactions to discuss service performance.
• Deliver service within deadlines and standards.
• Foster a culture of Risk Excellence and accountability.

Skills

Client-facing

Critical thinking

Problem solving

Decision making

Administrative skills

Organizational skills

Multitasking

Under pressure

Influence change

Interpersonal skills

Communication skills

Education

Bachelor’s degree or relevant experience

Job description

State Street in London is seeking a Client Service Manager to ensure the highest level of client support across our UK base. This predominately client-facing role collaborates with clients and internal colleagues to monitor service delivery, deadlines and standards, and to discuss overall performance with clients.

You will drive client satisfaction, partner with Sales and Client Executives on new business, and foster a culture of risk excellence across the UK Client Service team, demonstrating