Client Service Assistant

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity has arisen for a Client Services Assistant in a vibrant Bristol office. This role is pivotal in ensuring a professional and proactive facilities service, contributing to the smooth operation of the office. You will be responsible for maintaining high standards in communal areas, supporting the client services team, and managing various office-related tasks. Join a forward-thinking company that values diversity, inclusion, and employee wellbeing, and enjoy a competitive salary along with a comprehensive benefits package that supports your career development and personal growth. If you thrive in a dynamic environment and are passionate about delivering excellent service, this position is for you.

Benefits

25 days holiday plus Bank Holidays

Private Healthcare - BUPA

Scottish Widows Pension Scheme

Staff Profit Share

Life Assurance - 4 x salary

Paid ESG day

Enhanced Maternity/Paternity Leave

Season Ticket Loan

Gym Flex membership

Electric car scheme

Qualifications

• Experience in customer service and managing office environments.
• Strong communication and organisational skills are essential.

Responsibilities

• Ensure the office is presented to a high standard.
• Assist with administration tasks and support the client services team.
• Manage meeting room bookings and office supplies.

Skills

Customer-facing experience

Front-of-house customer service

Team management

Effective communication

Organisational skills

Microsoft Office proficiency

Adaptability

Planning and time management

Tools

Microsoft Office

Job description

Accountabilities

Due to continued growth, we have a new and exciting opportunity to join our Bristol Client Services team in the position of Client Services Assistant. Reporting into the Team Leader, you will help ensure a highly professional and pro-active facilities service and reception cover is achieved to contribute to the smooth and efficient running of the Bristol office.

Main Accountabilities:

1. Ensuring the office is always presented to a high standard, particularly the communal and client-facing areas.
2. Assist with effective liaison, support, and assistance between the client services team and the rest of the firm.
3. Provide business service support across all departments in the office and assist, where appropriate, with any office-related issues.
4. Book, prepare, and clear meeting rooms and organise refreshments as required.
5. Maintain and monitor office supplies.
6. Handle mail and DX duties, including all incoming and outgoing couriers.
7. Ensure the appropriate Health & Safety procedures are followed, such as fire procedures and first aid.
8. Assist with general administration tasks.

Skills

We are looking for:

• Proven experience of working in a customer-facing environment.
• Ideally, front-of-house customer service experience.
• Ability to manage and supervise a team of colleagues.
• Experience handling difficult situations while interacting with others (members of the public, customers, colleagues).
• Effective communication and organisational skills.
• Good understanding and use of Microsoft Office applications.
• Maintain a motivational and proactive approach at all times.
• Adaptable to change and new ideas.
• Flexible to meet business requirements.
• Excellent planning, time management, and organisational skills.
• Team player, both as a member and a leader.
• Ability to remain focused and decisive when working to specified targets in a pressured environment.

Equal Opportunities

We are committed to recruiting individuals based on merit, qualifications, and experience. All applications are treated fairly and equally regardless of sexual orientation, race, disability, religious beliefs, or any other protected characteristic, ensuring equal opportunities at all stages of the recruitment process.

Benefits

One of the best things about joining Birketts is our rewards package. We offer a competitive salary and benefits, along with a great team, supportive colleagues, a focus on diversity, inclusion, and equal opportunities, as well as wellbeing and mental health support, and structured career development and study support.

• 25 days holiday (FTE) plus Bank Holidays, increasing with service
• Long Service holiday award – 1 extra week every 10 years of continuous service
• Private Healthcare - BUPA (offered after passing probation)
• Scottish Widows Pension Scheme (5% employer / 5% employee)
• Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid ESG (Environmental, Social, and Governance) day
• Enhanced Maternity/Paternity Leave
• Season Ticket Loan
• Gym Flex membership
• Electric car scheme
• Dress for your Day Policy
• Agile Working Policy