Client Service & AI Enablement Specialist

WTW; Birmingham; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Private healthcare

Group life insurance

Pension scheme

Job summary

WTW is seeking a Client Service Executive to support service delivery for GB Retail, identifying technology improvements across day-to-day operations and renewals. The role involves collaborating with account teams, handling client queries, and driving AI-enabled efficiency and consistent processes.

The successful candidate will have insurance client service experience, strong stakeholder management, and proven capability to translate business problems into practical requirements.

Qualifications

• Experience in commercial insurance broking or client service is essential.
• Ability to manage renewal and client servicing processes with multiple stakeholders.
• Proven ability to translate business problems into practical requirements.

Responsibilities

• Support renewal activity and placement coordination.
• Collaborate with account teams to deliver client service activity.
• Manage day-to-day client servicing queries and follow-up.
• Support documentation, process tracking and governance.
• Identify opportunities to improve efficiency and colleague experience.
• Provide AI enablement guidance and adoption support.

Skills

Stakeholder management

Communication

Training delivery

AI enablement

Digital adoption

Education

Business analysis qualification

Job description

WTW is seeking a Client Service Executive to support service delivery for GB Retail, identifying technology improvements across day-to-day operations and renewals. The role involves collaborating with account teams, handling client queries, and driving AI-enabled efficiency and consistent processes.

The successful candidate will have insurance client service experience, strong stakeholder management, and proven capability to translate business problems into practical requirements.