Client Service Executive

WTW; Birmingham; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Private healthcare

Group life insurance

Pension scheme

Job summary

WTW is seeking a Client Service Executive to support service delivery for GB Retail, identifying technology improvements across day-to-day operations and renewals. The role involves collaborating with account teams, handling client queries, and driving AI-enabled efficiency and consistent processes.

The successful candidate will have insurance client service experience, strong stakeholder management, and proven capability to translate business problems into practical requirements.

Qualifications

• Experience in commercial insurance broking or client service is essential.
• Ability to manage renewal and client servicing processes with multiple stakeholders.
• Proven ability to translate business problems into practical requirements.

Responsibilities

• Support renewal activity and placement coordination.
• Collaborate with account teams to deliver client service activity.
• Manage day-to-day client servicing queries and follow-up.
• Support documentation, process tracking and governance.
• Identify opportunities to improve efficiency and colleague experience.
• Provide AI enablement guidance and adoption support.

Skills

Stakeholder management

Communication

Training delivery

AI enablement

Digital adoption

Education

Business analysis qualification

Job description

Client Service Executive

To support client service delivery while helping GB Retail identify, develop and embed practical technology improvements across day-to-day operations.

Client Service

• Support renewal activity and placement coordination.
• Work with account teams and internal stakeholders to deliver client service activity.
• Manage day-to-day client servicing queries as appropriate.
• Support documentation, process tracking and follow-up activity.
• Build understanding of WTW processes, systems and governance.
• Work with a team through a renewal cycle to develop practical operational credibility.
• Identify opportunities to improve efficiency, consistency and colleague experience.

AI enablement and business improvement

• Work with colleagues to identify AI use cases linked to real business challenges.
• Support the practical adoption of AI tools currently available to the business.
• Develop guidance and examples to support day-to-day use.
• Deliver training, demonstrations and socialisation sessions.
• Gather feedback from teams and refine tools based on user experience.
• Track benefits, including adoption, time saving and improved consistency

Qualifications

What you’ll bring

Essential

• Commercial insurance broking or client service experience.
• Strong understanding of renewal and client servicing processes.
• Ability to work credibly with client-facing teams.
• Strong stakeholder management skills.
• Clear communication and training capability.
• Proven track record of AI enablement, digital tools and business improvement.
• Experience supporting AI or digital adoption.
• Ability to translate business problems into practical requirements.
• Organised, proactive and comfortable working across multiple priorities.

Desirable

• Business analysis experience or qualification.
• Experience building prompts, agents, workflows or repeatable process tools.
• Experience mentoring or training colleagues.
• Experience working across multiple stakeholder groups

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]