Client Service Adviser

SBF Skipton Business Finance Ltd; Skipton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid working patterns

Pension scheme

Private medical insurance

25 days annual leave + bank holidays

Job summary

Skipton Business Finance invites applications for a Client Service Adviser role. This permanent, full-time position (35 hours per week) offers a salary of £25,000 per annum and a hybrid working pattern.

You will support invoice finance clients with debt collections, cash allocation and ledger maintenance, while upholding strong risk controls and delivering excellent client service. Collaborating with Client Managers and Risk teams to protect security and support growth of client facilities.

Qualifications

• Experience in invoice finance, credit control or similar client-facing environment.
• Strong written and verbal communication skills.
• Good numerical accuracy and ability to manage competing priorities.

Responsibilities

• Proactively manage debt collections and resolve payment queries.
• Accurately allocate cash receipts and maintain reconciled ledgers.
• Provide first-line support to clients and maintain high standard of service.
• Process invoices, credit notes, adjustments and facility transactions within controls.
• Monitor ledger performance and escalate risks where appropriate.

Skills

Debt collections

Cash allocation

Customer service

Attention to detail

Organisational skills

Problem solving

Communication

Job description

Hours: This role is for a permanent position working full time 35 hours per week Salary: £25,000 Per Annum Closing Date: Fri, 25 Sept 2026 Join Skipton Business Finance as a Client Service Adviser, to play a key role in delivering exceptional operational support to our invoice finance clients. Managing everything from debtor collections and cash allocation to client service and ledger maintenance, you'll help ensure the smooth running of client facilities while maintaining strong risk controls and building trusted client relationships.

Who Are We? Skipton Business Finance, part of the Skipton Group, has been helping UK SMEs fulfil their aspirations for over 20 years by providing working capital solutions that support their ambitious growth plans. With a rich history rooted in reliability and innovation, we leverage our expertise to offer a diverse range of financial products, including Invoice Finance and Asset Based Lending. Our commitment to understanding the unique needs of each client enables us as a team to deliver personalised and responsive services, fostering long-term partnerships built on trust and mutual success. At Skipton Business Finance, we strive to be more than just a financial provider. We aim to be a strategic partner, guiding businesses towards sustainable growth and prosperity. Join our team as we navigate the dynamic landscape of business finance together.

What Will You Be Doing?

• Proactively manage debt collections, reducing overdue balances and resolving payment queries, disputes, and shortfalls.
• Accurately allocate cash receipts, maintain reconciled ledgers, and investigate and resolve account discrepancies.
• Provide first line support to clients, responding to queries and delivering a high standard of customer service.
• Process invoices, credit notes, adjustments, and facility transactions while ensuring compliance with internal controls.
• Monitor ledger performance, credit risk indicators, and unusual activity, escalating concerns and potential risks where appropriate.
• Collaborate with Client Managers, Credit, Risk, and Operations teams to protect security, support income generation, and deliver an excellent client experience.

What Do We Need From You?

• Strong written and verbal communication skills, with confidence handling customer and debtor conversations.
• Experience in invoice finance, credit control, financial operations, or a similar client facing environment.
• Excellent attention to detail, organisational skills, and the ability to manage competing priorities effectively.
• Strong problem-solving skills, with the confidence to identify, manage, and escalat risk where appropriate.
• A collaborative, customer focused approach, with a commitment to continuous learning, service excellence, and accountability.

What's In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including:

• Quarterly discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• Matching employer pension contribution (up to 10% per annum)
• Colleague mortgage (conditions apply)
• Salary sacrifice scheme for hybrid & electric car
• A commitment to training and development
• Private medical insurance for all our colleagues
• 3 paid volunteering days per annum
• Diverse and inclusive colleague networks including our Carers and Pride Alliance groups
• Health and wellbeing support including cycle-to-work and discounted gym membership

A Future worth investing in! Our colleagues say Skipton’s a great place to work. And we’d like you to join us and take the next step towards a better future.

Skipton Business Finance provide businesses with working capital through flexible invoice finance solutions. A healthy cashflow is vital to any business and our Invoice Factoring and Discounting solutions allow access to working capital when an invoice is issued to businesses by their customers. We’re committed to providing the highest level of service to all clients as well as creating a sustainable business by building upon social values that really make a positive difference.