Client Service Adviser

Skipton Business Finance Ltd.; Skipton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus

25 days annual leave

Pension contribution up to 10%

Private medical insurance

Cycle-to-work

Volunteer days

Hybrid working

Job summary

Skipton Business Finance Ltd. in Skipton is seeking a Client Service Adviser to provide frontline operational support to invoice finance clients, manage debtor collections, allocate cash receipts, and maintain ledgers with accuracy.

You'll work closely with Client Managers and risk teams, uphold strong controls, and deliver a high standard of customer service in a hybrid role with flexibility and a focus on risk awareness.

Qualifications

• Strong written and verbal communication skills.
• Experience in invoice finance, credit control, financial operations, or a similar client facing environment.
• Excellent attention to detail and organisational skills.
• Strong problem-solving abilities and risk awareness.
• Collaborative, customer-focused approach.

Responsibilities

• Proactively manage debt collections, reducing overdue balances and resolving payment queries.
• Accurately allocate cash receipts, maintain reconciled ledgers and investigate discrepancies.
• Provide first line support to clients and deliver high standard of customer service.
• Process invoices, credit notes, adjustments and facility transactions with internal controls.
• Monitor ledger performance and escalate risks to protect security and income generation.

Skills

Communication

Customer service

Attention to detail

Problem solving

Collaboration

Job description

**Cookie Policy - Privacy Message*** **Application Security Management (ASM) cookie****s*** If you ignore the cookie banner or choose to **decline**To support our careers site and recruitment journey we use third party websites. When entering these websites you will be subject to the cookie policies of that website. Please familiarise yourself with these cookie policies and make choices based on your needs.Cookie duration depends on the cookie type:* **\\_ga** - Expires after 2 years (1st party)* **\\_gat\\_UA-nnnnnnn-nn*** **gid** - Expires after 1 day (1st party)* **\\_ga\\_nnnnnnnnnn** - Expires after 2 years (1st party)Client Service Adviser page is loaded## Client Service Adviserlocations: Skipton, Englandtime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR4298## **Hours:**This role is for a permanent position working full time 35 hours per week## **Salary:**£25,000 Per Annum## **Closing Date:**Fri, 25 Sept 2026Join Skipton Business Finance as a Client Service Adviser, to play a key role in delivering exceptional operational support to our invoice finance clients. Managing everything from debtor collections and cash allocation to client service and ledger maintenance, you'll help ensure the smooth running of client facilities while maintaining strong risk controls and building trusted client relationshipsSkipton Business Finance, part of the Skipton Group, has been helping UK SMEs fulfil their aspirations for over 20 years by providing working capital solutions that support their ambitious growth plans.With a rich history rooted in reliability and innovation, we leverage our expertise to offer a diverse range of financial products, including Invoice Finance and Asset Based Lending. Our commitment to understanding the unique needs of each client enables us as a team to deliver personalised and responsive services, fostering long-term partnerships built on trust and mutual success.At Skipton Business Finance, we strive to be more than just a financial provider. We aim to be a strategic partner, guiding businesses towards sustainable growth and prosperity. Join our team as we navigate the dynamic landscape of business finance together.* Proactively manage debt collections, reducing overdue balances and resolving payment queries, disputes, and shortfalls.* Accurately allocate cash receipts, maintain reconciled ledgers, and investigate and resolve account discrepancies.* Provide first line support to clients, responding to queries and delivering a high standard of customer service.* Process invoices, credit notes, adjustments, and facility transactions while ensuring compliance with internal controls.* Monitor ledger performance, credit risk indicators, and unusual activity, escalating concerns and potential risks where appropriate.* Collaborate with Client Managers, Credit, Risk, and Operations teams to protect security, support income generation, and deliver an excellent client experience.To succeed in this role, you will bring:* Strong written and verbal communication skills, with confidence handling customer and debtor conversations.* Experience in invoice finance, credit control, financial operations, or a similar client facing environment.* Excellent attention to detail, organisational skills, and the ability to manage competing priorities effectively.* Strong problem-solving skills, with the confidence to identify, manage, and escalate risks where appropriate.* A collaborative, customer focused approach, with a commitment to continuous learning, service excellence, and accountability.Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including:* Quarterly discretionary bonus scheme* 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days* Holiday trading scheme allowing the ability to buy and sell additional annual leave days* Matching employer pension contribution (up to 10% per annum)* Colleague mortgage (conditions apply)* Salary sacrifice scheme for hybrid & electric car* A commitment to training and development* Private medical insurance for all our colleagues* 3 paid volunteering days per annum* Diverse and inclusive colleague networks including our Carers and Pride Alliance groups* Health and wellbeing support including cycle-to-work and discounted gym membership