Client Service Account Manager - Senior Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 40,000 - 65,000; Full time

Job summary

Join a leading global financial services firm as a Client Service Account Manager - Senior Associate. Leverage your relationship management skills to enhance client experiences and drive impactful changes in banking digital technology. You will work closely with key stakeholders to ensure seamless service delivery and client satisfaction.

Qualifications

• Strong customer-facing and relationship management experience.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Manage client experience and relationships with JPMorgan Payments.
• Identify and resolve service issues impacting clients.
• Develop and execute service plans focusing on process improvements.

Skills

Customer-facing

Relationship management

Communication skills

Organizational skills

Interest in Banking digital technology

Tools

AI

LLM

Alteryx

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Join our dynamic team and leverage your strong customer-facing and relationship management skills to drive impactful change in the banking digital technology transformation agenda. We are seeking a proactive individual with excellent communication abilities and a passion for Diversity, Equity, and Inclusion, who can effectively manage priorities and utilize AI, LLM, and Alteryx to enhance our operations.

As a Client Service Account Manager - Senior Associate in the Client Service Team, you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. While working as a Client Service Account Manager you will develop an excellent understanding of the client's primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

Job responsibilities

• Be responsible for the client experience across all aspects of their day-to-day relationship with JPMorgan Payments.
• Maintain an accurate and active service temperature check for all clients within the portfolio.
• Identify and remediate service issues that impact the client, and escalate potential risks associated with client activities.
• Understand the organizational structure to communicate and remediate client-impacting issues promptly and effectively.
• Understand the client's business to anticipate their servicing needs and provide appropriate support and solutions (become the client's champion).
• Assist in developing and executing jointly agreed service plans that focus on process improvements for clients.
• Promote the use of our electronic service tools to allow clients to easily find the payment-related information they require, and participate in and support Payments business initiatives that will positively impact the client experience.

Required qualifications, capabilities, and skills

• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines

Preferred qualifications, capabilities, and skills

• Knowledge of AI/LLM/Alteryx
• Experience in Payments

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.