Client Service Account Manager - Senior Associate

J.P. Morgan; Bournemouth; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in banking is seeking a Client Service Account Manager - Senior Associate to enhance client relationships and ensure satisfaction. This role involves managing day-to-day client interactions, addressing service issues, and collaborating with internal stakeholders. Ideal candidates will have strong communication skills and a keen interest in digital technology transformation.

Qualifications

• Strong customer-facing and relationship management experience.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Deliver best-in-class service and achieve 100% client satisfaction.
• Identify and remediate service issues impacting clients.
• Develop and execute service plans focusing on process improvements.

Skills

Customer-facing experience

Relationship management

Communication skills

Organizational skills

Diversity, Equity, and Inclusion understanding

Tools

AI

LLM

Alteryx

Job description

Join our dynamic team and leverage your strong customer-facing and relationship management skills to drive impactful change in the banking digital technology transformation agenda. We are seeking a proactive individual with excellent communication abilities and a passion for Diversity, Equity, and Inclusion, who can effectively manage priorities and utilize AI, LLM, and Alteryx to enhance our operations.

As a Client Service Account Manager - Senior Associate in the Client Service Team, you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. While working as a Client Service Account Manager you will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

Job responsibilities

• Be responsible for the client experience across all aspects of their day-to-day relationship with JPMorgan Payments.
• Maintain an accurate and active service temperature check for all clients within the portfolio.
• Identify and remediate service issues that impact the client, and escalate potential risks associated with client activities.
• Understand the organizational structure to communicate and remediate client-impacting issues promptly and effectively.
• Understand the client's business to anticipate their servicing needs and provide appropriate support and solutions (become the client's champion).
• Assist in developing and executing jointly agreed service plans that focus on process improvements for clients.
• Promote the use of our electronic service tools to allow clients to easily find the payment-related information they require, and participate in and support Payments business initiatives that will positively impact the client experience.

Required qualifications, capabilities, and skills

• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines

Preferred qualifications, capabilities, and skills

• Knowledge of AI/LLM/Alteryx
• Experience in Payments