Senior Associate Program Manager

Breadfast; Street; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Q-Commerce player is seeking a Project Manager to enhance operations and customer experience. The role involves coordinating teams, analyzing performance, and managing projects to drive service quality improvements. Candidates should have at least 3 years of experience and a strong passion for data analysis.

Qualifications

• At least 3 years of relevant experience.
• Strong process orientation and customer-centric mindset.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate between teams to resolve business challenges.
• Analyze customer reports to enhance experience.
• Manage end-to-end project lifecycle.

Skills

Data analysis

Process orientation

Communication

Problem-solving

Job description

Breadfast is a leading Q-Commerce player based out of Cairo, backed and trusted by the world’s largest incubation and investment institutions, including Y Combinator and 500 Startups. Breadfast delivers groceries such as bakeries, fruits & vegetables, and household essentials through a unique mobile application and a tech-enabled fulfillment operation that offers a revolutionary grocery-shopping experience.

Breadfast was founded on values of dedication, integrity, inclusiveness, and respect. We believe that fostering a work environment where team members learn from each other, provide honest feedback, and empower initiative is vital to a healthy, positive, and open culture. We are always seeking creative and hardworking team players who thrive in a fast-paced and dynamic environment.

What you'll do

• Coordinate between various teams to identify and resolve business challenges efficiently and effectively.
• Analyze customer reports and reviews to identify key areas for enhancing the overall customer experience.
• Continuously seek opportunities for process and service improvements.
• Provide regular updates to project stakeholders.
• Pilot and manage new initiatives aimed at transforming operations and improving service quality.
• Lead cross-functional projects utilizing data-driven insights.
• Manage end-to-end project lifecycle, from planning to execution and delivery.

What you'll need

• At least 3 years of relevant experience.
• Ability to analyze operational performance, anticipate issues, and support quick resolution.
• Strong process orientation.
• A passion for data analysis and quality improvement.
• Customer-centric mindset.
• Excellent communication skills, with the ability to facilitate discussions and maintain focus.
• Exceptional written and verbal communication abilities.
• Bias for action and proactive problem-solving.
• Self-motivation, curiosity, and the ability to independently discover solutions to complex problems.
• A passion for understanding how things work and a drive to innovate.
• Previous experience in project management is preferred.