Client Retentions

PHMG; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free PureGym membership after three months

Extra leave for your birthday and key life events

23+ holidays, increasing with service

2 volunteer days off annually

Cycle to work scheme

Enhanced parental leave

Exclusive company events and perks

Job summary

An established industry player is seeking a dedicated individual to manage client relationships in the audio branding sector. In this entry-level role, you will oversee customer interactions with North American clients, ensuring exceptional service and support. Your responsibilities will include managing a customer support database, collaborating with internal teams, and developing in-depth product knowledge to enhance client satisfaction. This role offers a unique opportunity to contribute to a leading audio branding agency, known for its innovative solutions and strong client partnerships. Join a vibrant team and help shape the future of sound branding while enjoying generous perks and a supportive work environment.

Qualifications

• Experience in managing client relationships and customer support.
• Strong communication skills and ability to work with internal teams.

Responsibilities

• Manage client relationships and ensure high retention rates.
• Liaise with North American clients daily and provide excellent service.

Skills

Customer Relationship Management

Sales Strategy Implementation

Communication Skills

Product Knowledge

Education

Bachelor's Degree

Tools

Customer Support Database

Job description

PHMG Greater Manchester, England, United Kingdom

2 weeks ago Be among the first 25 applicants

The Role:

In this pivotal role, you’ll manage the initiation phase of our North American clients, ensuring premium service to build and retain long-term business relationships. You will oversee a customer support database, collaborate with internal teams, and develop product expertise to drive retention. Your focus will be on creating a partnership-oriented dynamic with clients, while strategically aligning their needs with our company goals to ensure success and satisfaction.

What you’d be doing:

• Liaising with our North American clients daily via telephone and email
• Provide a world-class Sales service to maximise any opportunities to retain existing business.
• Implementing business strategy and service values to meet client retention targets.
• Managing a customer support database on a day-to-day basis
• Liaising with key internal departments to maintain strong communication channels.
• Gaining a high level of knowledge of our products to maximize effectiveness in client retention
• Correctly identifying issues in the Sales process through effective questioning

About PHMG:PHMG is the world’s leading audio branding agency, creating impactful audio solutions for global clients like Adidas, Coca-Cola and Dermalogica. With over 37,000 clients across 50+ countries, we help brands make powerful connections through sound.

• Free PureGym membership after three months
• Extra leave for your birthday and other key life events
• 23+ holidays, increasing with service + 2 volunteer days off annually
• Cycle to work scheme
• Enhanced parental leave
• Exclusive company events and perks (onsite barber, beautician, valet, free breakfast, and more)

Join us and shape the future of audio branding.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Technology, Information and Internet