Client Renewal & Engagement Specialist

Dow Jones & Company, Inc.; Greater London; Hybrid; GBP 30,000 - 47,000; Full time

Benefits offered by this job

Healthcare plans

Paid time off

Retirement plans

Education benefits

Wellbeing resources

Commuter transit program

Subscription discounts

Employee referral program

Job summary

Dow Jones is seeking a Client Engagement Specialist to manage renewals for a defined set of strategic accounts in the UK region. You will own the renewal lifecycle from pricing and contracting to invoicing and client training coordination.

You will develop renewal plans, provide monthly risk reports, and collaborate with product, content, and marketing teams to ensure client value and retention. Strong English, French and German language skills are required.

Qualifications

• Min 2-4 years of proven success in customer engagement or sales.
• Exceptional written and verbal communication skills.
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced environment.
• Excellent project management and organizational skills with a keen attention to detail.
• Proficiency in English, French and German.

Responsibilities

• Own the renewal strategy for assigned strategic accounts by building and executing a renewal plan.
• Provide monthly reports highlighting high-risk renewal accounts and turnaround strategies.
• Ensure client training and product utilization in collaboration with Product Training Specialists.
• Oversee renewal lifecycle from pricing, contracting to invoicing and client support.
• Support new sales into existing accounts to maximize client ROI.

Skills

Customer engagement

Account management

Communication skills

Multitasking

Project management

Education

Bachelor’s degree

Tools

MS Office

Google Drive

Job description

Dow Jones is seeking a Client Engagement Specialist to manage renewals for a defined set of strategic accounts in the UK region. You will own the renewal lifecycle from pricing and contracting to invoicing and client training coordination.

You will develop renewal plans, provide monthly risk reports, and collaborate with product, content, and marketing teams to ensure client value and retention. Strong English, French and German language skills are required.