Client Relationship Manager - Life Sciences

Cognizant; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Cognizant in the United Kingdom is seeking a Client Relationship Manager to act as the primary point of contact for assigned clients, leading day-to-day activities and P&L to deliver margin, revenue, satisfaction, and retention.

The role is hybrid, based in London, with three days in office, and involves building relationships up to the C-Suite, developing strategies, and identifying opportunities for renewals and growth.

Qualifications

• Excellent ability to influence and communicate with C-suite stakeholders.
• Experience managing client P&L of multi-million dollars.
• Proven track record in new business development.

Responsibilities

• Build trusted relationships with client stakeholders up to the C-Suite and understand their business and digital strategies.
• Own backlog growth, renewals and extensions, and optimize resource mix to meet expectations.
• Identify opportunities, drive proposals and RFPs, and maximize account wins.
• Lead business development by presenting credentials and prioritizing opportunities for expansion.
• Collaborate with Cognizant delivery teams to align client needs with delivery capabilities.

Skills

Executive communication

P&L management

Business development

Job description

About the role

As a Client Relationship Manager, you will make an impact by serving as the primary point of contact for assigned clients, acting as a business owner who leads the day-to-day activities and P&L of your accounts to deliver margin, revenue, client satisfaction and employee retention. You will be a valued member of the Client Relationship Management team and work collaboratively with the Client Partner and Cognizant delivery teams.

In this role, you will

• Build trusted relationships with client stakeholders up to the C-Suite, developing an understanding of their business and digital strategies and cultivating long-term relationships that broaden Cognizant's footprint within the account.
• Serve as the day-to-day point of contact, understanding the client's issues and priorities and co-creating solutions to their business problems.
• Own backlog growth, including renewals and extensions of current engagements, and optimize the resource mix while navigating scope changes to meet client expectations.
• Identify opportunities and make proactive, account-aligned proposals, driving RFPs and bids for renewals, extensions and expansion.
• Lead business development by positioning Cognizant credentials, assets and value, then qualifying, prioritizing and assigning opportunities to maximize wins.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in London, United Kingdom. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Excellent ability to influence and communicate effectively with business stakeholders up to the C-Suite, with strong executive presentation and persuasion skills.
• Experience and understanding of how the Life Sciences industry is evolving, including key trends and the impact of AI on IT spend in these organisations.
• Experience managing client P&L of $10-20M, including reporting and metric assessment for the account.
• Proven track record of contributing to new business development and leading multiple tasks in a dynamic environment, with demonstrable problem-solving abilities on enterprise-wide challenges.
• Detail-oriented approach with the flexibility to work across diverse corporate environments, industries, and technical and non-technical audiences.

These will help you stand out

• Knowledge of various engagement models in the IT services and platform space.
• A clear point of view on how trends in Life Sciences are impacting IT spend and the adoption of AI.
• Ability to maintain all facets of complex, strategic assignments end to end.
• Willingness to travel across the UK to various client sites as expected for this role.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.