Client Relationship Manager

UBT; Stockport; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading design-led company in Stockport is seeking a Client Relationship Manager to enhance client relationships and drive business growth. This role involves managing B2B client interactions, strategizing for client loyalty, and ensuring seamless service delivery across various projects. Join a supportive team dedicated to creativity, accountability, and professional development.

Benefits

Free on-site parking

Friday breakfast

Potential for future leadership or specialisation

Qualifications

• 3-5 years' experience in a sales, client management or customer success role.
• Excellent communication skills, both written and verbal.
• Strong organisational and calendar management skills.

Responsibilities

• Manage and nurture relationships with a diverse portfolio of B2B clients across the UK.
• Develop and implement long-term relationship management strategies.
• Collaborate with sales, marketing, and operations to deliver a high-quality customer experience.

Skills

Organisational skills

Communication

Client relationship management

Strategic mindset

Tools

HubSpot

Microsoft 365

Job description

Location: Stockport, UK

Salary: £55,000 - £65,000 per annum, plus Bonus

Hours: Monday - Thursday: 7.30am-4.30pm, Friday: 7.30am-3.00pm

Benefits: free on-site parking, Friday breakfast, plus Bonus and more.

Are you a people-first commercial professional with a passion for design-led products? Do you thrive on nurturing client relationships, driving repeat business, and influencing customer journeys from onboarding through to long-term growth?

We're working exclusively with an exciting and fast-growing design-led business in Stockport to recruit a Client Relationship Manager; a brand-new role created due to growth. This is an exceptional opportunity for someone looking to take ownership of a high-value client base and play a key role in shaping the commercial future of a company that's redefining excellence in the built environment.

The Opportunity

This is far more than a traditional account management role. You'll act as the linchpin between the business and its clients—who include global brands, architects, and contractors—ensuring a seamless experience across the customer journey. You'll work closely with the Sales Director and wider commercial team, with full autonomy to drive relationship strategy, improve service delivery, and help scale the revenue contribution of the projects/client relations division from 20% to 50%.

What You'll Be Doing

• Manage and nurture relationships with a diverse portfolio of B2B clients across the UK.
• Develop and implement long-term relationship management strategies to enhance client loyalty and lifetime value.
• Identify opportunities to upsell, cross-sell and add value based on client feedback and business insight.
• Own the onboarding journey and ensure clients receive best-in-class support throughout the lifecycle.
• Collaborate with sales, marketing, and operations to deliver a consistently high-quality customer experience.
• Act as a brand ambassador, representing the business at in-person and virtual meetings.
• Use CRM tools (HubSpot) to manage interactions, pipeline activity and reporting.
• Contribute to continuous improvement initiatives around service delivery and client engagement.

About You

• 3-5 years' experience in a sales, client management or customer success role.
• Strong organisational and calendar management skills.
• Excellent communication skills, both written and verbal, with the ability to build rapport quickly.
• Proficient in Microsoft 365
• Strategic mindset with a proactive, hands-on approach.
• Passionate about design, and open to working in a company that thrives on creativity, quality, and innovation.
• Comfortable with UK-wide travel for client meetings and site visits.
• A team player who enjoys collaboration, with a can-do attitude.

Why Apply?

• Join a forward-thinking, design-led business with a global reputation and a strong presence in major commercial spaces.
• Be part of a down-to-earth, supportive, and ambitious team that values authenticity and accountability.
• Shape a role that will evolve with your input, with real potential for future leadership or specialisation.