Client Relationship Manager

The Lettings Hub; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Wellbeing focus

Quarterly awards

Free snack station

Monthly challenges

Job summary

A prop-tech company in Peterborough is seeking a Client Relationship Manager. The role involves upselling services to letting agents, managing client relationships, and ensuring satisfaction with the company's software. A track record in a target-based sales environment is essential, while experience in proactive sales calls is beneficial. The environment is supportive, prioritizing wellbeing and team collaboration, with opportunities for personal development.

Qualifications

• Proven track record of working in a target-based environment.
• Experience in making proactive sales calls (advantageous but not essential).

Responsibilities

• Upselling to the existing letting agent client base.
• Proactively managing relationships with clients.
• Handling customer complaints and ensuring resolution.
• Training clients on software and services.
• Reviewing client transaction reporting to mitigate risks.

Skills

Customer service

Sales skills

Relationship management

Job description

The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.

Job Description

This is an exciting and varied role in the Sales team, with a great opportunity for personal development. All we ask is that you have a proven track record of working in a target based environment and of achieving results, whilst delivering great customer service along the way. Previous experience of making proactive sales calls would be an advantage but not essential.

• Up selling to the existing letting agent client base. As a business, we offer a solution based system which incorporates our many products into an individually profiled agent and tenant journey.
• The Client Relationship Manager will have an allocated client portfolio and will have the responsibility to sell (supported where necessary by the field-based Business Development Director) additional services to these clients within the lettings progression software.
• Proactive relationship management of their allocated client portfolio for existing and new (fully implemented via the new client set up process) for our clients. The Client Relationship Manager will be responsible for building and maintaining a strong business relationship with their clients, via regular contact (monthly as a minimum, generally by phone, but also as appropriate by email). This will involve:…
  • Handling any genericservice complaint and then taking the necessary actions to resolve the complaint, which could include communication with all areas of our business, before ultimately providing a full response to the complaint.
  • Ensuring that commercial agreements are in place for our solution and ensuring as many products/services are utilized within the agent journey.
  • Ensuring that the client (and all their staff, including new starters) are fully trained on our system and all agreed products/services that are utilized within the overarching solution are maximized and embedded into the agent/tenant journey. This will also include updates to products and processes along the specific agent/tenant journey. When we update our technology it is also vital that regular follow up calls are made after any training, to confirm that the client is fully satisfied and everything is working correctly.
  • Ensuring that the client has and understands all the marketing materials and literature to support the sale of our protection solutions.
  • Proactively reviewing client transactional reporting to highlight possible client retention risks and will then take the necessary action to mitigate the risk, by resolving any perceived or actual issues.
  • Proactively reviewing client transactional reporting to highlight where the client is not maximising the possible revenue they could generate from our agent and tenant progression solution that the specific agent has agreed to implement in their lettings journey.
  • Collecting client feedback (positive and negative) and liaising with the area of the business to take any required actions. The Client Relationship Manager should via their day to day activities also highlightany potential process or user experience improvements, both internally and externally.
  • Active involvement in promoting and selling our progressive solution via our regular sales and marketing campaigns.

About the Team

As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have piece of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.

The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!

If you think this is the type of environment you would thrive in, make sure to apply