Client Services Executive

GetAgent; Greater London; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Private medical cover

Company pension

Wellbeing allowance

Job summary

GetAgent is transforming how homeowners pick estate agents by providing impartial, data-backed insights. In our Client Services role, you will lead phone consultations, helping homeowners decide on agents and book valuations with confidence.

We hire for potential over experience, offering training to become a property specialist. Expect a hybrid schedule: 3 days on site, 2 days remote, with comprehensive benefits and growth pathways.

Qualifications

• Entry-level or graduate candidates welcomed with some early experience in a similar role.
• Ability to quickly assess situations and provide helpful market insights to customers.
• Resilience in gathering information and delivering solutions to customer questions or issues.
• People person with engaging communication and ability to build rapport with customers.
• Clear and confident communicator across a wide range of customers.

Responsibilities

• Contact homeowners who signed up for services and guide them to book valuations with selected agents.
• Act as a trusted advisor, helping customers navigate selling their home and address questions.
• Assist customers in identifying the best estate agents using a data-driven approach.
• Keep accurate records of conversations, outcomes and follow-ups in the CRM system.
• Deliver a high-quality customer experience in every interaction.

Skills

Communication

People skills

Resilience

Intelligence

Potential

Education

Graduate (entry-level)

Tools

CRM system

Job description

Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers.

We are a growing team of 85+ incredible colleagues working tirelessly to support 25,000 homeowners a month to navigate the complicated process of selling property - and our client services team are at the forefront of this mission.

Role Overview

We help homeowners by providing them with impartial data on estate agency performance; allowing them to make informed decisions on which estate agency to partner with when selling their home.

Our Client Services team plays a vital role in guiding customers through this journey. By gathering relevant information and understanding each customer’s individual needs, the team brings clarity to the data, provides valuable market insights and helps customers get the most from our services; ultimately empowering them to confidently book a valuation with their chosen estate agency.

You will play a central role in delivering this experience, leading telephone consultations with homeowners who have signed up for our services; ensuring every interaction is helpful, reassuring and exceptional from start to finish.

What You'll Be Doing

• Contacting Homeowners who have signed up to our services; guiding them to the point where they are comfortable to book in valuations with their selected agents
• You will be a trusted advisor to your customers, helping them navigate the complicated process of putting their property on the market and addressing any questions or concerns.
• Assist our customers in identifying the best estate agents for their particular property and needs through a data-driven approach.
• Keep accurate records of conversations, outcomes and follow ups through our CRM system.
• Most importantly, you will take pride in delivering a great customer experience.

What We'll Need From You

We are looking for people with great potential and we don’t need a wealth of experience. This role will ultimately see you become a property specialist and an expert on the process of home selling; and we will provide the tools and training to get you there. What we tend to look for is as follows:

• Experience - Most suitable for Entry-level / Graduates or some early experience in a comparable role.
• Intelligence - You'll be able to quickly assess a situation and provide suitable suggestions and valuable market insights; whilst appreciating the importance of the process our customers are entering into.
• Resilience - You enjoy the challenge of gathering information and providing a solution to our customers queries or issues.
• Personality - You are a people person; you are engaging and have the ability to build an instant rapport with our customers.
• Communication - You are a confident communicator and enjoy speaking with a wide range of people.

Working Schedule

• 5 days per week, with a mix of [09.00-18.00] & [11.00-20.00] shifts.
• Requirement to work every other Saturday (in place of one of the weekdays)
• 3 days onsite, 2 days WFH

What's In It For You

• £30,000 starting salary
• Comprehensive Benefits package (Including Private medical cover through Vitality, Company pension, Wellbeing allowance and more - head over to our careers site for more information)
• Hybrid working
• Full training & development plan to support your ongoing growth
• A great team in a supportive and growing business