Client Relationship Manager

West Sussex.info; Selsey; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Contribution towards nursery fees

Pension

Company paid social events

Employee Assistance Program

Job summary

A leading professional services firm in Selsey seeks a motivated Client Relationship Manager to enhance client partnerships. This permanent role involves managing client accounts, ensuring service standards, and fostering strategic growth. The ideal candidate will possess strong interpersonal skills, a proactive attitude, and experience in client management. The position offers competitive pay, career progression opportunities, and a supportive team culture.

Qualifications

• Previous experience in a Client Relationship Manager role is recommended.
• Proven track record of delivering outstanding customer service.
• Highly organized with a strong ability to prioritize tasks.

Responsibilities

• Develop and nurture trusted relationships with clients and key stakeholders.
• Manage assigned accounts and ensure service level agreements are met.
• Attend industry events and meetings as required.
• Schedule and lead reviews to assess client satisfaction with products and services.
• Attend client meetings to deepen engagement and strengthen accounts.
• Respond to queries and ensure timely project updates.
• Handle client complaints promptly and follow correct procedures.

Skills

Client relationship management

Interpersonal skills

Communication skills

Organizational skills

Problem-solving

IT literacy

Tools

CRM systems

Job description

Helping people find jobs in the local area since 2008

Join Our Team as a Client Relationship Manager!

Are you passionate about building lasting connections and driving growth? We’re looking for a dynamic Client Relationship Manager to take our client partnerships to the next level.

If you thrive on making clients feel valued and supported, we want to hear from you!

Client Relationship & Account Management

• Represent Target professionally, upholding company values at all times
• Understand and align with Target's mission to continuously improve company performance and reputation
• Develop and nurture trusted relationships with clients and key stakeholders
• Maintain accurate records and update the CRM system consistently
• Schedule and lead reviews to assess client satisfaction with products and services
• Attend client meetings to deepen engagement and strengthen account relationships
• Respond to day-to-day queries, questions, and project updates with clarity and efficiency
• Handle client complaints promptly, professionally, and with integrity—following correct procedures and ensuring corrective actions are completed
• Attending industry events and in person meetings as required

Client Growth & Strategic Engagement

• Achieve strategic growth targets for your allocated clients and update strategy where applicable
• Understand clients’ pain points and promote Target's broader service offerings to enhance client value
• Assist with marketing content for nominated clients, such as case studies
• Assist with tender documents for current and prospective clients when required

Contract Management

• Manage assigned accounts, ensuring service level agreements (SLAs) are met
• Agree project timescales with internal stakeholders (when the standard SLA not achievable) and communicate to the client in advance of the project commencing
• Manage contracts (renewals, creation, disputes, and queries)
• Strong alignment with Target Professional Services' core values
• Demonstrated ability to identify client needs and challenges, and propose effective solutions
• Advanced skills in client relationship management. Previous experience in a Client Relationship Manager role is recommended
• Exceptional interpersonal, communication, and persuasion skills
• Proven track record of delivering outstanding customer service
• Positive, proactive attitude with a high level of motivation and work ethic
• Solid IT literacy
• Highly organized with a strong ability to prioritize tasks and consistently meet deadlines

Package:

• Starting salary Competitive
• Hours (36.25) Monday-Friday between 9am-5pm
• Contract Permanent
• Location Office base Selsey, West Sussex
• Target is an Employee Ownership trust – you will become a beneficiary after 12 months employment
• Annual bonus (subject to company performance)
• Supportive & friendly team
• Contribution towards nursery fees
• Pension
• Growing business with opportunity for career progression
• Two Company paid volunteer days per year
• Employee Assistance Program
• Company paid social events throughout the year
• Birthday, work anniversary, and Christmas gift vouchers

Target Professional Services are market leading global tracing and data verification specialists. We have provided innovative services to the pension and finance sector for over 35 years. We became an Employee Ownership Trust (EOT) in 2022.

Our company values - Respect, Passion, Integrity, and Innovation underpin everything we do. Our culture is supportive and friendly with good opportunities for career progression and personal development.

Our Vision

"Everyone connected to their pensions and savings. Securely, confidently, globally"

Our Mission

"By applying a unique blend of technology and customer focus, we provide agile solutions that deliver accurate data to the pensions and savings sector globally"