Client Relationship Manager

Scenic Prop and Design; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in fire and security services is seeking a Client Relationship Manager to enhance client retention and increase sales. This role will involve visiting client sites, understanding their needs, and developing targeted sales strategies. Ideal candidates should have a proven track record in account management, excellent communication skills, and the ability to work under pressure.

Qualifications

• Successful account management experience in services sector.
• Current, clean UK driving licence.

Responsibilities

• Manage client relationships to ensure retention and growth.
• Conduct sales meetings and respond to client inquiries.
• Develop sales plans and ensure customer service excellence.

Skills

Account management track record

Communication

Attention to detail

Commercially astute

Customer focused approach

Planning and organizing

Excellent organizational skills

Time management

Ability to work under pressure

Motivated and team player

Job description

EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.

We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients’ needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.

We have a new opportunity for a Client Relationship Manager to work in the North West region, managing a range of clients to ensure retention and increase of their fire and security spend.

This role will include but is not limited to the items below:

-Client Management ensuring retention and increase of their fire and security spend.

-To visit client sites and conduct sales meetings.

-Understanding the client’s individual needs and addressing these accordingly.

-Develop an individual sales plan for each client, building rapport with clients to ensure long term revenue growth.

-Respond promptly to quotation requests and any client queries.

-Take ownership of the client in all aspects relating to the administration, sales and service delivery process, ensuring the client is given the highest level of customer service.

-To represent EDSB in a professional manner at all times.

-Sell the full range of fire and security services across an existing base of clients and achieve increased sales through management of clients.

-Meet agreed targets on a monthly basis.

-Meet agreed number of client appointments to be attended per month.

-Ensure Quotebank is updated weekly.

Required Skills:

-Successful account management track record in the services sector, specifically the development of existing business.

-Ability to communicate clearly at all levels.

-Good attention to detail.

-Commercially astute.

-Customer focused approach.

-Ability to plan and organise across all aspects of the role, be able to plan and prepare and conduct effective sales calls and meetings.

-Current, clean, UK driving licence.

-Excellent organisation, written and numerical skills.

-Excellent timekeeping and time management skills.

-Ability to work in a high pressure environment and react to rapidly changing circumstances.

-Willingness to go the extra mile.

Self motivated and a team player, demonstrating professionalism, positivity and proactiveness.