Client Relationship Manager

Cleanology; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Salary Sacrifice Scheme

Flexible working where possible

3 fully paid sick days

25 days annual leave

London HQ with facilities

Job summary

Cleanology seeks an experienced client-facing operations leader to manage multi-site facilities services in London and surrounding regions. You will develop on-site teams, deliver training and performance reviews, and ensure service standards are consistently met.

Role requires strong client relationship skills, operational discipline, and the ability to travel between client locations regularly. Flexible working and a salary-sacrifice benefits scheme are available where possible.

Qualifications

• Strong knowledge of cleaning, facilities management, or service-led environments.
• Experience with multi-site operations and middle management.
• Proven client relationship management and account growth experience.

Responsibilities

• Build and nurture client relationships; respond to concerns and identify upsell opportunities.
• Lead on-site teams across multiple locations and support recruitment and succession planning.
• Deliver training sessions, performance reviews, and address underperformance with structured support.
• Ensure service standards, quality audits, and health & safety protocols are followed.
• Monitor payroll timesheets, site budgets, and conduct regular on-site visits.

Skills

Facilities management

Leadership

Interpersonal skills

Client-facing communication

Attention to detail

Travel between sites

Education

Business or FM qualification beneficial

Literacy and numeracy skills

Job description

Reporting To:

• Direct: Operations Director
• Indirect: Managing Director

Key Responsibilities:

Client Management

• Build and nurture strong, professional relationships with clients.
• Respond promptly and effectively to client concerns.
• Identify opportunities for upselling and arrange additional or one-off services.
• Ensure high client satisfaction and service standards are met consistently.
• Lead, support, and develop on-site teams across multiple locations.
• Support recruitment activities and succession planning to ensure strong team capability and future growth.
• Deliver regular training sessions and performance reviews.
• Address underperformance through structured support and company-aligned procedures.
• Work collaboratively with HR on employee relations and disciplinary matters.

Operational Excellence

• Ensure the delivery of full contract services; swiftly address any gaps.
• Conduct regular on-site visits and maintain a visible presence.
• Monitor consumables and manage inventory through our online system.
• Manage payroll timesheet approvals and site budget compliance.
• Complete regular audits (Quality Audits & Client Experience Reviews).
• Promote safe working practices and ensure all Health & Safety protocols are followed.

What We Are Looking For:

Skills & Attributes

• Strong knowledge of cleaning, facilities management, property services, or other service-led operational environments.
• Outstanding interpersonal and client-facing communication skills.
• Organised, proactive, and solution-focused approach.
• Proven leadership and team management capabilities.
• High attention to detail and quality standards.
• Flexible and adaptable under pressure.
• Ability to travel regularly between client locations across the region.

Knowledge & Experience

• Strong literacy and numeracy skills, gained through education, training, or practical experience. Professional qualifications in business, facilities management, or related disciplines are beneficial but not essential.
• Experience managing multi-site operations and middle management teams.
• Proven success in client relationship management and account growth.
• Multilingual abilities are a plus.

Additional Information:

• Background in facilities or service-led, multi-site organisations is highly desirable.
• The role may occasionally require work outside normal business hours, including evenings, weekends, and bank holidays. We support flexible working arrangements wherever operationally possible.
• Financial understanding, including budgeting, forecasting, and cost control, is essential.
• Flexible working arrangement
• Salary Sacrifice Scheme – Save money on eligible benefits through our salary sacrifice programme
• Centrally located premium office in London with shower and cycling facilities
• Enhanced maternity, paternity, and shared parental leave.
• Free fruit, snacks, and drinks in the office
• Genuine career opportunities with a ‘promote from within’ culture


• Continuous training and personal development programs


• Employee of the Quarter awards plus annual Cleanology Awards


• Regular company-funded social events throughout the year


• Cake and bubbles for all HQ birthdays


• Annual weekend away competition for HQ team to Europe


• Three fully paid sick days


• 25 days of annual leave

At Cleanology, we are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, experiences, and identities. We encourage candidates who may not meet every listed requirement to apply if they believe they could succeed in the role. Reasonable adjustments are available throughout the recruitment process and employment.