Client Relationship Executive

S Knights Recruitment; Birmingham; On-site; GBP 30,000 - 35,000; Full time

Job summary

S Knights Recruitment is seeking a Client Relationship Executive to manage a regional portfolio of Tier 2/3 accounts within the Education, Training and Qualifications sector. You will balance account management and new business generation, fostering strong partnerships with key decision-makers and delivering against retention and growth targets.

In this field-based role, you will travel across the region, maintain CRM records, and collaborate with Commercial, Marketing, Product Development and

Qualifications

• Proven B2B sales or account management experience with a track record of meeting targets.
• Experience building long-term customer relationships and managing a sales pipeline.
• Strong communication and relationship-building skills.
• Experience in Education, Training or Qualifications sector is advantageous.

Responsibilities

• Manage a regional portfolio of Tier 2 and Tier 3 accounts.
• Build relationships with decision-makers and act as primary contact.
• Maintain CRM records, forecasts and reports; support growth opportunities.
• Meet annual new business targets and contribute to regional plans.
• Travel extensively within the region with overnight stays.
• Collaborate with Commercial, Marketing, Product Development and Quality teams.

Skills

B2B sales

Account management

Business development

CRM systems

Communication skills

Relationship-building

Driving licence

Tools

CRM software (generic)

Job description

Client Relationship Executive

Location: Regional / Field-Based

Salary: £30,000 – £35,000 total remuneration package

Job Type: Full-time, Permanent

The Opportunity

Are you an experienced Sales, Account Management or Business Development professional looking for your next opportunity within the Education, Training and Qualifications sector?

This is an exciting opportunity to take ownership of a regional portfolio of customers, combining account management, client relationship development and new business generation. You will build strong partnerships, identify opportunities for growth and promote a range of education and qualification products and services.

With responsibility for both customer retention and commercial growth, this role would suit someone who is confident working independently, managing a sales pipeline and building relationships with decision-makers across the sector.

About the Organisation

Our client operates within the Education, Training and Qualifications sector, working with customers including Colleges, Adult Education providers, Training Providers and Employers.

You will join a commercially focused organisation where customer relationships, quality, innovation and sustainable growth are central to its continued development.

The Role

• Manage and develop a regional portfolio of Tier 2 and Tier 3 customer accounts.
• Build strong relationships with customers and key decision-makers while acting as a key point of contact.
• Deliver against a 95% income retention target while identifying account growth, upselling and new business opportunities.
• Generate £75,000 of new business annually and maintain a healthy regional sales pipeline.
• Create and deliver regional sales plans aligned with customer needs, corporate objectives and market opportunities.
• Meet with existing customers and prospective clients to present relevant products and services.
• Follow up leads and opportunities consistently while maintaining accurate CRM records, forecasts and reports.
• Gather customer feedback and market intelligence to support product development, sales strategy and continuous improvement.
• Work closely with Commercial, Marketing, Customer Experience, Product Development and Quality teams.
• Contribute to commercial planning, sales meetings, promotional events and wider business growth initiatives.
• Maintain up-to-date knowledge of the education, training and qualifications sector.
• Travel extensively throughout the allocated region, including regular overnight stays.

The Ideal Candidate

• Demonstrable B2B sales, account management or business development experience with a track record of achieving targets.
• Experience building and developing long-term customer or client relationships.
• Strong commercial awareness with experience managing sales pipelines, CRM systems and opportunities.
• Excellent communication, presentation and relationship-building skills.
• Experience within Education, Further Education, Adult Education, Training, Qualifications or Awarding Organisations would be advantageous.
• Strong organisational and project management skills with the ability to manage priorities independently.
• Customer-focused, proactive and confident identifying opportunities for retention and growth.
• Positive and adaptable, with the ability to work towards targets, deadlines and changing business priorities.
• Full UK driving licence, access to a vehicle and willingness to travel extensively with overnight stays.

Why Apply?

• £30,000 – £35,000 total remuneration package.
• Take ownership of a regional customer portfolio and new business pipeline.
• Combine account management, relationship development and consultative sales.
• Work across the Education, Training and Qualifications sector.
• Contribute directly to customer retention, commercial growth and wider business strategy.
• Work collaboratively with Commercial, Marketing, Product Development and Quality teams.