Client Relationship Executive

S Knights Recruitment

Claughton

Hybrid

GBP 25,000 - 30,000

Full time

5 days ago

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Benefits offered by this job

Hybrid working

Pension scheme

Annual leave + holidays

Learning and development

Cycle to work

Employee wellbeing

Free parking

Job summary

S Knights Recruitment is assisting a client in Lancaster for a Client Relationship Executive role. The position is hybrid, offering a mix of office and home working, with 35 hours per week across Monday to Friday, and Fridays home-based.

You will manage customer relationships, grow revenue across qualifications and digital learning solutions, and work with education providers and employers to deliver an outstanding customer experience.

Qualifications

Experience in Sales, Account Management, Customer Success, Business Development or Commercial Support.
Strong relationship-building and communication skills.
Consultative and customer-focused sales approach.
Experience managing CRM systems and customer information.
Confidence identifying opportunities to grow and develop customer accounts.
Strong organisational skills and the ability to manage multiple priorities.
Proactive, commercially aware and target-driven mindset.
Good IT skills, including Microsoft Office and CRM platforms.

Responsibilities

Manage a portfolio of customer accounts and support retention and revenue growth.
Build strong relationships with education providers, training organisations and employers.
Identify upselling, cross-selling and new business opportunities.
Maintain an active sales pipeline and accurate CRM records.
Handle customer enquiries and ensure a high standard of service.
Promote qualifications, assessment services, apprenticeship solutions and digital learning products.
Monitor account activity and identify opportunities for further growth.
Collaborate with internal teams to deliver a seamless customer experience.
Support commercial forecasting and wider sales activity.
Attend customer meetings and sector events.

Skills

Sales experience

Account management

Customer success

Business development

Relationship-building

Communication skills

CRM experience

Organisation

IT skills

Tools

CRM platforms

Microsoft Office

Job description

Client Relationship Executive

Location: Lancaster (Hybrid)

Salary: £25,000 – £30,000 per annum

Job Type: Full-time | Permanent

Working Pattern: 35 hours per week | Monday to Thursday office-based, with home working on Fridays. Flexible working options considered.

The Opportunity

Are you a commercially minded Sales Executive, Account Executive, Client Relationship Executive or Business Development professional looking to build your career within the Education and Skills sector?

This is an excellent opportunity to join a leading educational organisation where you’ll build strong customer relationships, develop existing accounts and identify opportunities to grow revenue across qualifications, assessment and digital learning solutions.

You’ll work with a diverse range of education and training organisations, combining relationship management, customer service and commercial awareness to deliver an outstanding customer experience.

About the Organisation

Our client is a leading educational organisation operating across qualifications, assessment, apprenticeships and education technology.

Working with Colleges, Independent Training Providers, Further Education providers, Adult Education organisations, schools, employers and other education partners, they deliver innovative solutions designed to improve learning and development outcomes.

You’ll be joining a collaborative organisation that values innovation, customer success and continuous professional development.

The Role

As a Commercial Executive, you’ll manage and develop customer relationships while identifying opportunities to retain, grow and maximise business across the organisation’s portfolio.

Working closely with Commercial Managers and internal teams, you’ll play an important role in supporting commercial growth and delivering an excellent experience for customers.

Key responsibilities include:

Managing a portfolio of customer accounts and supporting retention and revenue growth.
Building strong relationships with education providers, training organisations and employers.
Identifying upselling, cross-selling and new business opportunities.
Maintaining an active sales pipeline and accurate CRM records.
Managing customer enquiries and ensuring a high standard of service.
Promoting qualifications, assessment services, apprenticeship solutions and digital learning products.
Monitoring account activity and identifying opportunities for further growth.
Working collaboratively with internal teams to deliver a seamless customer experience.
Supporting commercial forecasting and wider sales activity.
Attending customer meetings, networking opportunities and relevant sector events.
Working towards agreed commercial, KPI and service targets.

The Ideal Candidate

We're looking for a proactive and customer-focused commercial professional who enjoys building relationships and identifying opportunities.

You will ideally have:

Experience in Sales, Account Management, Customer Success, Business Development or Commercial Support.
Strong relationship-building and communication skills.
A consultative and customer-focused approach to sales.
Experience managing CRM systems and customer information.
Confidence identifying opportunities to grow and develop customer accounts.
Strong organisational skills and the ability to manage multiple priorities.
A proactive, commercially aware and target-driven mindset.
Good IT skills, including Microsoft Office and CRM platforms.
An interest or experience within Education, Qualifications, Apprenticeships, Further Education or EdTech would be advantageous.

Benefits