Client Relationship Coordinator

Little Conservatory Company; Cheltenham; On-site; GBP 20,000 - 26,000; Full time

Job summary

Little Conservatory Company in Cheltenham is seeking a friendly, motivated administrator to join our team. You will answer and direct calls, build relationships with clients, and support marketing and accounts teams with data entry and CRM updates.

We value organised, proactive individuals with strong literacy and Microsoft Office skills, able to manage multiple tasks and maintain precise records. Experience in home improvement is a plus.

Qualifications

• Experience handling calls and directing inquiries clearly.
• Proficient in MS Office and data entry on CRM systems.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Answering and directing phone calls to the appropriate person.
• Help build relationships with domestic and business clients.
• Communicate with existing clients to manage expectations.
• Update client notes on our CRM.
• Support Marketing by contacting past clients for feedback and reviews.
• Support Accounts with data entry and filing.
• General office administration and professional telephone skills.
• Maintain accurate, organised records and MS Excel data entries.

Skills

Phone handling

CRM experience

MS Office

Data entry

Organised

Tools

Microsoft Excel

CRM software

Microsoft Office

Job description

Located in our Cheltenham Offices, we are looking for a friendly, positive, self-motivated, hardworking, organised and proactive person to join our team. If you have the below attributes we would love to hear from you.

Role Responsibilities

• You will be answering and directing phone calls
• Helping build relationships with potential domestic and business clients.
• Communicating with existing clients to help manage expectations.
• Updating clients notes on our CRM
• Assisting with Marketing by calling past clients and asking for feedback and reviews
• To support the Accounts department by data entry & filing
• General Office administration
• Professional telephone skills
• Strong Client relationship skills
• Methodical approach in inputting precise financial data onto Microsoft Excel
• Proficiency in Microsoft Office and CRM systems
• Proficient command of language and good literacy skills
• Ability to manage multiple tasks and maintain organised records
• Experience within the home improvement industry would be an advantage

Salary & Benefits

• Monday – Friday 9am – 5pm – This is negotiable

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