Client Relations & CRM Coordinator

Little Conservatory Company; Cheltenham; On-site; GBP 20,000 - 26,000; Full time

Job summary

Little Conservatory Company in Cheltenham is seeking a friendly, motivated administrator to join our team. You will answer and direct calls, build relationships with clients, and support marketing and accounts teams with data entry and CRM updates.

We value organised, proactive individuals with strong literacy and Microsoft Office skills, able to manage multiple tasks and maintain precise records. Experience in home improvement is a plus.

Qualifications

• Experience handling calls and directing inquiries clearly.
• Proficient in MS Office and data entry on CRM systems.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Answering and directing phone calls to the appropriate person.
• Help build relationships with domestic and business clients.
• Communicate with existing clients to manage expectations.
• Update client notes on our CRM.
• Support Marketing by contacting past clients for feedback and reviews.
• Support Accounts with data entry and filing.
• General office administration and professional telephone skills.
• Maintain accurate, organised records and MS Excel data entries.

Skills

Phone handling

CRM experience

MS Office

Data entry

Organised

Tools

Microsoft Excel

CRM software

Microsoft Office

Job description

Little Conservatory Company in Cheltenham is seeking a friendly, motivated administrator to join our team. You will answer and direct calls, build relationships with clients, and support marketing and accounts teams with data entry and CRM updates.

We value organised, proactive individuals with strong literacy and Microsoft Office skills, able to manage multiple tasks and maintain precise records. Experience in home improvement is a plus.