Client Relationship Administrator

Novatech Ltd; Chichester; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Bonuses

Uncapped commission

Free on-site parking

Employee benefits

Job summary

PeoplePay Global is a market leader in International Payroll and Expansion, helping employers hire overseas while we manage payroll compliance. We seek a Client Relationship Administrator to deliver exceptional service and maintain strong client relationships across global payrolls.

You will coordinate payrolls with in-country teams, manage queries promptly, and identify new business opportunities. A proactive, organised, and communicative approach is essential in this role.

Qualifications

• Demonstrable customer service experience.
• Basic computer literacy.
• Strong organisational skills.
• Self-motivated and resilient.
• English language proficiency; other languages are a plus.

Responsibilities

• Organise daily work schedules and follow up with your clients and our in-country teams, ensuring the payroll process is progressing timely.
• Ensure all queries are dealt with appropriately and in a timely manner, maintaining our position as a top International Payroll provider.
• Actively seek and identify additional business opportunities with your clients.
• Communicate effectively with colleagues across multiple departments, and in-country teams to deliver your overall service.
• Manage and implement payroll services for your client base as and when required.
• Ensure all sensitive data is handled as per internal process, dictated by GDPR legislation.

Skills

Customer service

MS Office

Organisational skills

Self-motivated

English language

Tools

MS Office

Job description

Overview

PeoplePay Global is a market leader within the International Payroll and Expansion industry. We assist and simplify the overseas hiring, onboarding and payroll process, allowing employers to expand in full confidence, as we manage all aspects of compliance. Due to rapid expansion, PeoplePay Global are looking for an experienced Client Relationship Administrator to deliver exceptional customer service while managing and maintaining successful relationships with our clients. You will coordinate clients’ global payrolls to ensure an exemplary service is provided accurately and on time, and ensuring client’s needs are met.

Responsibilities

• Organise daily work schedules and follow up with your clients and our in-country teams, ensuring the payroll process is progressing timely.
• Ensure all queries are dealt with appropriately and in a timely manner, maintaining our position as a top International Payroll provider.
• Actively seek and identify additional business opportunities with your clients.
• Communicate effectively with colleagues across multiple departments, and in-country teams to deliver your overall service.
• Manage and implement payroll services for your client base as and when required.
• Ensure all sensitive data is handled as per internal process, dictated by GDPR legislation.

Skills and qualifications

• Demonstrable customer service experience.
• Basic Microsoft Office and Computer Literacy skills.
• Strong organisational skills.
• Self-motivated and resilient.
• English Language, with any additional languages an advantage.

What you will receive in return

• Competitive salary, bonuses, uncapped commission.
• Free on-site parking.
• Employee benefits, incentive and reward programmes.
• Great team environment!

The basic salary is £27,000k per annum with a realistic OTE of £32,000k (potentially more). We are based just outside of Chichester with free on-site parking and also have an accessible bus route.