Global Client Relationship Administrator

West Sussex.info; Chichester; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Basic salary of £27,000 per annum

5% uncapped commission on upsells

Annual bonus scheme

Christmas bonus

Quarterly sales incentives

Enhanced pension contributions

Life and income protection

20 days annual leave plus bank holidays

Healthcare reimbursement plan

Free on-site parking

Job summary

A leading payroll service provider in Chichester seeks a Global Client Relationship Administrator. You will manage client relationships, ensuring timely payroll processes and delivering exceptional customer service. The ideal candidate will have experience in B2B service and strong interpersonal skills. A salary package includes £27,000 per annum with a realistic OTE of over £32,000, plus various bonuses and benefits, in a supportive and engaging work environment.

Qualifications

• Experience in B2B customer service is essential.
• Demonstrable administration experience is required.
• Basic skills in Microsoft Office and computer literacy are necessary.
• Excellent communication skills in English are mandatory.

Responsibilities

• Be the main point of contact for your client base.
• Organise daily work schedules and follow up on payroll processes.
• Deal with queries and problem-solving tasks in a timely manner.
• Identify additional business opportunities with clients.
• Communicate effectively with teams to deliver overall service.

Skills

Customer service experience

Administration experience

Microsoft Office proficiency

Excellent written and spoken English

Organisational skills

Interpersonal skills

Problem-solving skills

Self-motivated

Job description

Helping people find jobs in the local area since 2008

Global Client Relationship Administrator

PeoplePay Global is a market leader within the International Payroll and Expansion industry. We assist and simplify the overseas hiring, onboarding and payroll process, allowing employers to expand in full confidence, while we manage all aspects of compliance.

Due to rapid expansion, PeoplePay Global are looking for an experienced Global Client Relationship Administrator to deliver exceptional customer service, while managing and maintaining successful relationships with our clients. You will coordinate clients’ global payrolls to ensure an exemplary service is provided accurately and on time and ensuring client’s needs are met.

The role will be office based from our Chichester location, to maximise employee support and maintain team cohesion. The working hours will be Monday to Friday 09:00 – 17:30.

Why you’ll love working here

• You’ll receive a great salary package with benefits, and exciting performance led incentives.
• You’ll be part of a fun, friendly and supportive team offering a positive work environment.
• We have a culture of appreciation. From social mixers, ‘fun Thursdays’, and events, to milestone celebrations - we value the people behind the professional.
• Your input genuinely matters to us. We believe high engagement drives excellence, so we actively seek regular staff input to nurture a truly collaborative workplace.
• We invest in your learning and development. Plus, everyday problem-solving tasks serve as a platform for continuously growing your knowledge.

What your responsibilities will look like

• Be the main point of contact for your client base, building excellent rapport with your contacts and delivering an efficient service - offering both pro-active and reactive support to drive client retention and expansion.
• Organise daily work schedules and follow up with your clients and our in-country teams, ensuring the payroll process is progressing timely.
• Ensure all queries and any necessary problem-solving tasks are dealt with appropriately and in a timely manner, maintaining our position as a top International Payroll provider.
• Actively seek and identify additional business opportunities with your clients.
• Communicate effectively with colleagues across multiple departments, and in-country teams to deliver your overall service.
• Manage and implement payroll services for your client base as and when required.
• Ensure all sensitive data is handled as per internal process, dictated by GDPR legislation.

Skills and qualifications you will need

• Demonstrable customer service experience, preferably within the B2B sector.
• Demonstrable administration experience.
• Basic Microsoft Office and Computer Literacy skills.
• Excellent written and spoken English skills are essential to communicate with clients and stakeholders, with any additional languages an advantage.
• Strong organisational and time management skills.
• Excellent interpersonal skills - a natural rapport builder with good conflict resolution.
• Strong problem-solving skills, and an attention to detail.
• Self-motivated and resilient.

What you will receive in return

• A basic salary of £27,000 per annum, with a realistic OTE of £32,000+
• 5% uncapped Commission on anything you upsell to your client base
• Annual Motivate Bonus Scheme
• Christmas Bonus
• Annual Salary Appraisals
• Quarterly Sales Incentive
• Auto Enrolment Pension Scheme with an enhanced employer contribution of 7%
• Life and Income Protection
• 20 Days Annual Leave plus bank holidays, and ‘extra’ time away over the Christmas and New Year period.
• WPA Benefit Cash Plan offering up to £2,915 reimbursement for routine healthcare expenses
• Great company culture, with exciting trips and event opportunities. A games room to encourage regular breaks. Holiday celebrations and fun activities regularly built into your working day.
• Free on-site parking, and just 45 yards from the nearest bus stop.

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Company registration number: 08780562 | Head Office: The Skiff, 30 Cheapside, Brighton BN1 4GD