Client Relations & Operations Manager

Mitie Group plc.

Park Central

On-site

GBP 34,000 - 38,000

Full time

8 days ago

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Job summary

Mitie Group plc. is recruiting for a Client Liaison Manager based at the Mitie T2 Birmingham Office. The role focuses on ensuring contracts run safely and efficiently, delivering service in line with SLAs and KPIs, and maximizing profitability across the account.

You will present Mitie reporting, manage client relationships, respond to feedback, and drive improvements with regional teams. The position includes daily to monthly information flows and invoicing responsibilities.

Responsibilities

Deliver management information reporting to key clients on a daily, weekly, monthly and adhoc frequency.
Attend client meetings to the agreed frequencies and build relationships with all key stakeholders.
Respond to client feedback and additional requests within a timely manner and record all data.
Ensure any client complaints are dealt with and resolved swiftly.
Monitor cleaning attendance performance, ensuring performance is within the KPI.
Ensure monthly invoicing is completed accurately, with all adhoc and variations captured in a timely manner to maximise revenue.
Roll out national account initiatives with the regional teams and attend monthly retail meetings to ensure key messages are cascaded.
Share industry news and best practice with the client, including Mitie developments and initiatives.