Reservations Coordinator

Kohler Co.; St Andrews; Remoto; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free meals

Resort discounts

Wellness centre access

Mortgage consultations

Cycle2Work

Descrizione del lavoro

The Old Course Hotel, part of Kohler Co., invites applications for a Reservations Coordinator to join the busy reservations team in St Andrews. You will manage accommodation, dining, spa and golf bookings, delivering superb guest care and turning inquiries into confirmed reservations.

Ideal candidates are enthusiastic, organized and customer-focused, with previous experience in reservations or customer service.

Competenze

• Experience in reservations, sales or customer service is required.
• Strong telephone manners and written communication.
• Able to work independently and as part of a team.

Mansioni

• Answer all reservation calls in a professional manner.
• Provide accurate rate information for enquiries.
• Process enquiries and reservations by phone, email or online.
• Input reservations for bedrooms, golf and spa into the system.
• Handle cancellations, arrivals and non-arrivals records.
• Coordinate dining and special requests with multiple departments.

Conoscenze

Customer service

Telephone etiquette

Time management

Teamwork

Strumenti

SynXis

Res Diary

Resort Suite

Descrizione del lavoro

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what’s not to love?

*All benefits subject to availability

About the Role

We currently have a new and exciting opportunity for a Reservations Coordinator to join our busy reservations team on a full-time basis. This is a fantastic opportunity to provide future guests with an exceptional level of customer care by taking ownership of their accommodation, dining, spa and golf bookings, whilst heightening their excitement about their impending visit.

You will contribute to the growth and profitability of the Resort with efficient handling of all enquiries and promotion of all resort services.

We’re looking for an enthusiastic, confident, and organized individual to join our Reservations Team. You will ideally have previous experience of working in a reservations, sales, or customer service-based role, where you’ve provided excellent customer service by telephone, email, and letter. You’ll also be able to work using your own initiative as well as part of a team, have polite and friendly telephone manners and be punctual with good time management skills.

Your responsibilities will include

• Answering all telephone calls to the reservation department in a professional manner.
• Maintaining current knowledge across the resort and surrounding area to provide best advice for all enquiries.
• Providing clients with accurate rate information.
• Processing all enquiries & reservations accurately, including reservations by telephone, email or online.
• Handling cancellation reports, arrival reports, trace reports and non-arrival reports.
• Accurate input of all reservations including bedrooms, golf & spa into Resort Suite booking system.
• Ensure accurate input of all dining reservations into Res Diary reservation system.
• Handling deposits for accommodation reservations, golf bookings at the Duke’s Course, spa reservations and dining requirements.
• Confirm all reservations by letter or email within 24 hours of reservation.
• Providing internal departments with accurate information, taking care of client’s individual requirements like spa treatments, dinner reservations, golf bookings, babysitting service, or transfers.
• Processing reservations made through SynXis and any other online booking systems daily.
• Selling & processing gift cards in accordance with the current system and procedure.
• Ensure all telephone calls adhere to the IQA call standards.
• Handle guest complaints with poise and professionalism and ensure that the guest feels that you are sincere and that they have a point.

Hours

Permanent Full time 40hrs

Salary

£28,672.23 per annum

Why You’ll Love Working With Us

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
• Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
• Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
• Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
• Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
• Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
• Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
• 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.