Client Relations Associate ( Italian Speaker )

Man Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Two annual Mankind volunteering days

Flexible working arrangements

Private medical coverage - location/tq

Job summary

Man Group seeks an Associate-level professional to support the Global Client Relations team, collaborating with the Italian Sales Team from London or Pfäffikon. This 12-month contract offers exposure to various asset classes and potential for a permanent position on successful completion.

Ideal candidates will have 2+ years in client services within financial services, Italian fluency, and familiarity with regulatory frameworks.

Qualifications

• Bachelor’s degree with 2+ years of experience in client relations, client services, investor relations, or investment operations at a financial services firm.

Responsibilities

• Serve as a dedicated point of contact for all day-to-day client inquiries
• Maintain CRM system with client records, activity and pipeline and coordinate all ad hoc requests and ongoing reporting to senior management, including annual business plans and monthly/quarterly review packs
• Support the Italian team on projects impacting existing client base and collaborate with internal stakeholders to improve efficiency
• Manage client onboarding process and complex investor transactions
• Coordinate client portfolio reviews, due diligence meetings, RFP and DDQ completion, roadshows and client updates
• Deliver customized reporting to Italian clients
• Direct ongoing client subscription and redemption process and ensure accurate flows
• Organize and maintain commercial agreements (Intermediary, Rebate, Platform, Custody)
• Coordinate client restriction list implementation and side letter attestations with Man Compliance

Skills

Fluency in Italian

Client relations

Stakeholder coordination

Communication skills

Education

Bachelor’s degree

Tools

Salesforce

PowerPoint

Excel

Word

Job description

About Man Group

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $253.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index

At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here.

Job Profile Summary:

A 12-month contract providing Associate-level support as part of the Global Client Relations team, working in close collaboration with the Italian Sales Team. The role can be based in either the London or Pfäffikon office. This role offers the opportunity to develop expertise across alternative asset classes within a globally recognised asset manager, with the potential for a permanent position upon successful completion of the contract.

Specific Responsibilities

• Serve as a dedicated point of contact for all day-to-day client inquiries
• Maintain CRM system with client records, activity and pipeline and coordinate all ad hoc requests and ongoing reporting to senior management, including annual business plans and monthly/quarterly review packs
• Support the Italian team as required on all projects impacting existing client base and work with various internal stakeholders on strategic initiatives to improve the overall efficiency of the team
• Manage client onboarding process by providing support and direction for complex investor transactions
• Coordinate prospect/client portfolio reviews, operational due diligence meetings, RFP and DDQ completion, roadshows, outreach campaigns, annual conferences and client update calls
• Deliver customized, standardized and ad-hoc reporting to our Italian client base
• Direct ongoing client subscription and redemption process ensuring flows are communicated in a timely and accurate manner
• Organize and implement new commercial agreements and the ongoing maintenance of these agreements (Intermediary, Rebate, Platform, Custody agreements, etc.)
• Coordinate client restriction list implementation, trade error notification and side letter attestation process in conjunction with Man Compliance team

Technical Competencies

• Fluency in Italian
• Interest across the spectrum of active alternative asset classes, including both systematic and discretionary public equity and fixed income (long-only and hedge funds), managed futures and private credit
• Bachelor’s degree with 2+ years of experience in client relations, client services, investor relations, or investment operations at a financial services firm (e.g. wealth manager, asset manager, or hedge fund)
• Awareness of AIFMD, MiFID II, and local Italian regulatory requirements
• Studying for, or interest in studying towards CFA or CAIA qualifications
• Familiarity with AI tools and a curiosity to leverage emerging technologies to enhance client servicing, reporting and operational efficiency
• Excellent organization and time management skills to succeed in a high-pressure and fast-paced environment
• Ability to develop strong-working relationships with clients, prospects and with individuals at all levels of the Man organization
• Microsoft skills (PowerPoint, Word and Excel). Familiarity with Salesforce a plus

Inclusion, Work-Life Balance and Benefits at Man Group

You’ll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you’ll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.
You’ll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you’ll receive two annual ‘Mankind’ days of paid leave for community volunteering.

Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.

Equal Employment Opportunity Policy

Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact .