Client Relations Associate

LGBT Great; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Man Group in London seeks a London-based Associate in Global Client Relations to support the Middle East Sales Team, collaborating across our London HQ and Abu Dhabi office.

You will serve as the day-to-day contact for client inquiries, maintain CRM, coordinate reporting and onboarding, and help drive cross-regional projects with internal stakeholders to enhance client servicing and efficiency.

Qualifications

• Bachelor's degree with 4+ years in client service/relations in financial services.
• Experience with Middle Eastern clients advantageous; Arabic helpful.
• Strong interpersonal and cross-cultural communication with diverse clients.
• Working towards CFA or CAIA qualifications.
• Familiarity with AI tools to enhance client servicing and reporting.

Responsibilities

• Serve as day-to-day contact for all client inquiries.
• Maintain CRM system with client records, activity and pipeline.
• Coordinate reporting, annual business plans and reviews.
• Support Middle East Sales on projects with internal stakeholders.
• Oversee onboarding and complex investor transactions.

Skills

Interpersonal skills

Cultural awareness

AI tools familiarity

Strong communication

Education

Bachelor's degree in finance or related field

Tools

CRM systems

Job description

About Man Group

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $253.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at

At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here.

Job Profile Summary

A London-based Associate-role within Global Client Relations, supporting the Middle East Sales Team, working in close collaboration with colleagues across both our London headquarters and our new Abu Dhabi office.

Specific Responsibilities

• Serve as a dedicated point of contact for all day-to-day client inquiries
• Maintain CRM system with client records, activity and pipeline and coordinate all ad hoc requests and ongoing reporting to senior management, including annual business plans and monthly/quarterly review packs
• Support the Middle East Sales team as required on all projects impacting existing client base and prospective pipeline, whilst working with various internal stakeholders on strategic initiatives to improve the overall efficacy of the team
• Manage client onboarding process by providing support and direction for complex investor transactions
• Coordinate prospect/client portfolio reviews, operational due diligence meetings, RFP and DDQ completion, roadshows, outreach campaigns, annual conferences, client update calls and trade reconciliations
• Deliver customized, standardized and ad-hoc reporting to our Middle East client base
• Direct ongoing client subscription and redemption process ensuring flows are communicated in a timely and accurate manner
• Organize and implement new commercial agreements and the ongoing maintenance of these agreements (Intermediary, Rebate, Platform, Custody agreements, etc.)
• Coordinate client restriction list implementation, trade error notification and side letter attestation process in conjunction with Man Compliance team.

Technical Competencies

• Broad interest in active alternative asset classes, spanning systematic and discretionary strategies across public equity and fixed income (long-only and hedge funds), managed futures, and private credit
• Bachelor's degree with 4+ years of experience in client service, client relations, investor relations, or investment operations within a financial services firm; prior exposure to Middle Eastern clients or markets is advantageous, and Arabic language skills, while not required, would be beneficial
• A strong cultural awareness and appreciation of Middle Eastern business customs, relationship-building etiquette and communication styles, with the ability to engage sensitively and effectively across diverse client profiles
• Working towards, or a strong interest in pursuing, CFA or CAIA qualifications
• Familiarity with AI tools and a curiosity to leverage emerging technologies to enhance client servicing, reporting and operational efficiency
• Strong interpersonal skills with the ability to build and maintain effective working relationships with clients, prospects and colleagues at all levels across the Man organisation

Excellent organisational and time management skills, with the ability to thrive in a high-pressure, fast-paced and high-volume environment

Inclusion, Work-Life Balance and Benefits at Man Group

You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity. You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.

Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.

Equal Employment Opportunity Policy

Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact .