Client Relations Administrator

Clan Cancer Support; Aberdeen City; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Clan Cancer Support in Aberdeen seeks a Client Relations Administrator to deliver a welcoming experience for clients and visitors. You will coordinate front-of-house activities, including greeting people for cancer support, group work or therapies, and check-in/out of the B&B accommodation.

As the first point of contact, you will manage enquiries and keep the client database updated using Microsoft Office and CRM systems, contributing to a warm, efficient service throughout the centre.

Qualifications

• Strong verbal and written communication skills.
• Highly efficient administrator with proactive approach.
• Ability to prioritise tasks effectively, flexible and resilient.

Responsibilities

• Greet clients and visitors and manage front-of-house activity.
• Coordinate check-in and check-out of B&B accommodation and group work/therapies.
• Update and maintain the client database and handle enquiries.

Skills

Communication skills

Attitude & engagement

Administration

Prioritisation & learning

Tools

Microsoft Office

CRM systems

Job description

The Client Relations Administrator is a vital role within Clan, ensuring that all clients and visitors receive a high level of customer service. This role coordinates the smooth running of all Clan’s front of house activity including, but not exclusively, greeting clients arriving for cancer support, group work or therapies and checking in and out of Clan’s B&B accommodation.

As the first point of contact, you will deliver a welcoming experience, managing enquiries and keeping our client database updated.

We are looking for a candidate with the following skills and knowledge:

• A positive ‘can do’ attitude with an engaging personality.
• Strong verbal and written communication skills.
• Highly proficient in Microsoft Office and CRM systems.
• A highly efficient administrator who is enthusiastic and proactive
• Ability to prioritise tasks effectively by being flexible, resilient and with aptitude for learning new skills

Full details can be found in the attached job description.