Client Partner (Senior level)

Numiko; Leeds; Hybride; GBP 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Thirty days holiday

The Numikon fund

Office presence two days a week

Résumé du poste

Numiko in Leeds is seeking a Client Partnerships professional to nurture strategic client relationships and drive growth across GLAM, charity, higher education or public policy sectors.

This permanent, full-time role blends client relationship management with commercial focus, requiring you to lead growth, retention and profitability while collaborating with PMs and agency experts.

The role offers hybrid working, with office presence a couple of days weekly and occasional travel.

Qualifications

• 3+ years of experience in account management within a digital agency or similar environment.
• Proven ability to grow client portfolios and manage profitability.
• Strong written and verbal communication skills with client-facing excellence.

Responsabilités

• Retain and grow client accounts across sectors.
• Set growth targets and manage account plans.
• Lead on client communications and relationship governance.
• Collaborate with internal teams and PMs to deliver value.
• Present at conferences/webinars as agency spokesperson.
• Ensure profitability and renewal opportunities.
• Mentor junior colleagues and share best practices.
• Represent Numiko in professional networks.

Connaissances

Account management

Growth planning

Client relationships

Negotiation

Presentation skills

Commercial acumen

Decision making

Description du poste

Grow relationships that make a real difference

Join an award-winning agency where your relationship skills and commercial instinct will help purpose-driven organisations get more from digital.

Join

an

award-winning

agency

where

your

relationship

skills

and

commercial

instinct

will

help

purpose-driven

organisations

get

more

from

Overview

The purpose of client partnership at Numiko is to create long-term, mutually beneficial relationships that drive growth and success for both us and our clients.

Client Partners elevate the conversation to ensure that the work we do is closely aligned with our clients' digital strategies, and that clients are getting the best out of our agency. As part of our sector squad model, you’ll be embedded in one specific sector – GLAM, charity, higher education or public policy – building deep, specialist expertise there rather than working generally across all of Numiko’s sectors.

Client Partners don't deliver projects – we have a great team of expert project managers to lead on the day to day. Rather, Client Partners are responsible for setting client relationship and financial targets and working with PMs and experts across the agency to ensure these targets are met and exceeded.

They are also active representatives for the agency, comfortable speaking at conferences and webinars, contributing thought leadership across Numiko's target sectors, and taking the role of consultant with C-level client contacts.

We’re looking for someone inquisitive, honest, open and persuasive, who can be a trusted and credible partner to our clients. You will need to be well organised, able to work under pressure and comfortable multi-tasking, as you will be responsible for several key accounts.

This role is being offered as a permanent, full-time position based in Leeds, though we are always open to hearing from candidates looking for part time, flexible and hybrid working patterns, particularly those returning to work after a career break. We support remote working but the successful candidate will be asked to come into the office at least twice a week and travel to client offices on occasion.

Your areas of responsibility will be:

Client Retention

• Know your clients' business inside out. This means understanding their key organisational and sector challenges and opportunities, as well as understanding the client team members' worries and passions
• Make personal connections with clients and build trust, through regular meetings, information sharing and entertaining
• Solicit regular feedback from the client about our relationship with them, how the account is resourced, and the quality of the work
• Collaborate with internal teams to continually improve client interaction. Fluent, efficient communication is critical, as is ensuring both the Numiko and client teams enjoy working together
• Address any problems raised by the client regarding ways of working, delivery or quality of work in a warm, positive and decisive way
• Ensure the client is fully aware of the full range of Numiko's services
• Anticipate client needs and put in place plans to meet them
• Secure renewals by working with internal teams to ensure high-quality work is delivered and that our clients are delighted to keep working with us

Growth

• Set and achieve growth targets across key accounts
• Create and maintain comprehensive account plans with clear objectives, actions and success metrics, aligned to client and agency goals
• Proactively create, own, and report on the status of your client portfolio, and set actions to improve accounts and relationships
• Take ownership of and actively manage the enhancements roadmap and product discovery board for each of your sector's client accounts, ensuring a steady pipeline of scoped, ready-to-approve proposals rather than leaving this activity to Project Managers
• Take ownership of growing new business within your sector, working closely with the business development and marketing team and drawing on agency experts as needed to create quality proposals and pitches
• Work with agency experts to develop and bring to market new products and services
• Take ownership of and report on client and project profitability, and take proactive steps to keep all clients within scope and budget
• Build deep, specialist knowledge of your sector, developing a reputation as a trusted expert both internally and with clients

Quality and delivery oversight

• Review significant deliverables before client presentation and provide strategic guidance to ensure solutions align with client objectives, acting as the client's representative within the agency
• Working closely with Project Managers, maintain oversight of project delivery and identify potential risks to client relationships, addressing issues before they elevate
• Develop and maintain client portfolio reporting, providing regular updates on account performance, growth targets and relationship status to the senior leadership team

Agency representation

• Be able to speak confidently about topics that relate to Numiko's service offering in conference presentations and webinars
• Proactively represent the agency in professional networking contexts
• Support and mentor colleagues, particularly Project Managers, sharing best practices in client relationship management and helping to build a client-centric culture across the agency
• Numiko works with the best organisations in the world. We have excellent credentials from the UK's leading universities, top 10 global museums, life-changing charities as well as organisations leading how we make sense of the world.

What you'll bring

What

you'll

bring

01 01

Agency experience

3+ years' digital agency experience in an account management, client services and/or business development capacity.

02 02

Growth track record

Demonstrable experience in growing client accounts.

03 03

Communication

The very highest written communication skills and meticulous attention to detail.

04 04

Commercial acumen

You understand what makes accounts profitable and know how to keep them on track.

05 05

Strong judgement

You're comfortable pulling data from a range of sources to make good decisions.

06 06

Clarity

Ability to interpret and summarise complex information.

07 07

You're confident presenting, whether in a boardroom or on stage.

08 08

References

Excellent references from people you've worked with.

About Numiko

Numiko works with the best organisations in the world. We have excellent credentials from the UK's leading universities, top 10 global museums, life-changing charities, as well as organisations leading how we make sense of the world.

Our Values

Our

Values

01 01

We do the right thing

We act with trustworthiness, understanding and empathy with each other and our clients.

02 02

We work smart and simplify

We like simple, elegant solutions to problems. Our processes make it easy to get work done and easy for our clients to work with us.

03 03

We are guides for our clients

We are trusted collaborators, providing clear, concise and confident explanations and advice.

04 04

We have a can-do attitude

We take responsibility for our work, both individually and as a company.

05 05

We have fun

Having fun is an essential part of working at Numiko. We develop great relationships with our clients and each other.

Our offer

Our

offer

01 01

• £45,000 – £55,000: based on skill set and experience.

Thirty days holiday

• A generous holiday entitlement, including your birthday off!

03 03

• We like a healthy work/life balance so ask people to be in the office at least 2 days a week.

04 04

The Numikon fund

• Your own yearly budget for personal development or just for nice things to improve your working life.