Project Director

Greenpark; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

25 days holiday + bank holidays + your

Birthday off

Private pension

Private healthcare

Wellness & learning perks

Job summary

Greenpark in London is seeking a senior project leader to drive delivery across major digital projects and interconnected workstreams, ensuring scope, resources and budgets are aligned with client commitments. Reporting to Head of Delivery, you will line-manage Senior Project Managers and Project Managers, balance risk, and secure decisions while developing teams and improving account performance.

The role emphasises governance, AI-assisted workflows with safeguards, and collaboration with

Qualifications

• Seven+ years of relevant project management experience in digital, content or media contexts.
• Experience line-managing and developing PMs, with clear objectives and regular feedback.
• Proven ability to oversee multiple projects, manage budgets and forecast resources.
• Strong commercial judgment, with ability to review estimates, budgets and margins.
• Knowledge of integrated digital delivery across SEO, web, content, social and paid media.
• Experience leading client conversations and securing decisions with senior stakeholders.
• Experience using AI/automation to improve delivery with safeguards.
• Alignment with Greenpark values: We Strive, Acting Together, With Kindness.

Responsibilities

• Lead delivery across major projects and workstreams, defining priorities and ensuring client commitments are achievable.
• Oversee project scope, estimates, assumptions and acceptance criteria with required approvals.
• Mentor and line-manage PMs, supporting sound delivery judgement and career development.
• Manage delivery budgets, forecasts and margins with Client Services and Finance.
• Develop delivery reports and KPIs, ensuring clear client-facing communication.
• Identify risks and implement mitigation plans; drive recovery when needed.
• Collaborate with account teams to ensure profitability and delivery readiness.

Skills

Delivery leadership

People leadership

Stakeholder management

Commercial judgment

Delivery governance

Tools

Paprika

Job description

Hybrid role, with two days per week required in our London office.

About Greenpark

Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. Our raison d’etre is to create amazing content that people and algorithms love. How? Through data-led and performance-driven search and social content to help brands create meaningful connections that impact people's lives. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models. We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Want the real inside scoop? Our Playbook gives you a peek into how we work, collaborate, and get things done at Greenpark. Check it out here

Our Value

As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive’, ‘Acting Together’, ‘With Kindness’ are the values that guide us.

About the role

You will lead delivery across major digital projects and interconnected workstreams, ensuring client commitments are clearly scoped, properly resourced and achievable. Working through Senior Project Managers and Project Managers, you will be accountable for delivery performance, budget control and quality within your assigned remit. You will anticipate risks, resolve competing priorities and lead critical decisions and recovery, taking direct ownership of particularly complex projects or delivery stages where needed.

You will line-manage and develop assigned PMs, setting clear expectations and supporting sound delivery judgement. Partnering with Client Services and specialist leads, you will build client confidence and protect delivery profitability. As the account grows into 2027, you will shape realistic delivery plans and resource requirements, apply Greenpark’s delivery standards and improve account ways of working. You will also ensure approved AI tools support effective delivery, with appropriate safeguards and human review.

What you’ll do

Delivery leadership and oversight

• Lead delivery across assigned major projects and workstreams, setting clear responsibilities and priorities and ensuring client commitments are achievable.
• Review and challenge scope, estimates, assumptions, exclusions and acceptance criteria, ensuring the required approvals are secured before commitments are made.
• Oversee integrated delivery plans, critical milestones and dependencies across teams, markets and partner agencies, resolving conflicting priorities and resource pressures.
• Hold SPMs and PMs accountable for their project delivery, providing direction and support while ensuring significant risks, issues and decisions are escalated early.
• Lead major delivery decisions and recovery plans, balancing scope, time, cost and quality within delegated authority and escalating decisions beyond it.
• Personally lead particularly complex projects or critical delivery stages where needed, with priorities and capacity agreed with the Head of Delivery.
• Ensure project documentation and controls are accurate, current and used to manage delivery, addressing significant gaps with the responsible PM.
• Ensure specialist quality checks, client approvals and acceptance criteria are built into delivery plans, with specialist leads responsible for technical and content sign-off.
• Ensure project acceptance, handovers and retrospectives are completed, with lessons translated into actions and followed through.

People leadership

• Line-manage assigned SPMs and PMs, setting clear objectives, providing regular feedback and leading performance and development reviews.
• Coach delivery judgement, commercial awareness and stakeholder management, addressing capability or performance concerns with the Head of Delivery.
• Review PM workloads and cover requirements, agreeing priorities and support to maintain sustainable delivery.
• Take responsibility for delivery commercial performance across assigned projects, working with Client Services and Finance on agreed budgets, forecasts and margin expectations.
• Review and challenge estimates, resource assumptions, actual and committed costs, and forecasts to complete.
• Identify financial pressure early and lead corrective action on overspend, unapproved scope, rework and inefficient resource use.
• Ensure changes are assessed, costed and approved before additional commitments are made, approving expenditure only within delegated authority.
• Ensure reliable delivery inputs to account revenue forecasts and timely completion of invoicing requirements and project reconciliation with Finance.

Reporting, Tools & Performance Framework

• Oversee accurate internal reports and dashboards covering delivery progress, project costs, margins, resource demand, risks and decisions required. Ensure client-facing reporting clearly communicates progress against agreed scope, timelines and budgets, including changes, risks and decisions needed.
• Work with Client Services and specialist leads to incorporate agreed KPIs and ROI measures, using results to identify and prioritise delivery improvements.
• Identify and implement appropriate tooling and automation improvements within the account, working with the Head of Delivery and Operations where changes affect wider agency systems or processes.
• Manage licences, user access and usage of assigned delivery tools and platforms, monitoring costs, renewals and adoption, and ensuring compliance with licence terms and Greenpark policies. Obtain approval for expenditure or system changes beyond delegated authority.
• Ensure AI-assisted workflows use approved tools, protect confidential information and include appropriate human review.

Account Growth & Delivery Readiness

• Translate account growth plans into realistic delivery approaches, team structures and resource forecasts, working with the Business Lead, Head of Delivery, Operations and Finance.
• Identify recruitment and capability needs, contribute to hiring and ensure effective onboarding of new team members and delivery partners.
• Establish repeatable account onboarding, documentation and delivery practices within Greenpark’s agreed standards, using lessons learned to improve efficiency and quality.
• Support pitches and account growth proposals with robust scope, estimates, timings, resource requirements and delivery risks, ensuring commitments are achievable before approval.

Stakeholder & Partner Management

• Build trusted relationships with senior clients, internal stakeholders and delivery partners, providing clear advice and confidence in delivery.
• Lead significant client delivery discussions alongside Client Services, negotiating achievable commitments, resolving competing priorities and securing timely decisions.
• Agree clear responsibilities, dependencies, handovers, communication arrangements and escalation routes across partner agencies and delivery teams.
• Identify and assess significant risks across assigned projects and workstreams, including dependencies and cumulative impacts, ensuring clear ownership and mitigation.
• Establish escalation routes and ensure contingency and recovery plans have named owners, actions and decision points.
• Act as the senior delivery escalation point within the assigned remit, resolving issues within delegated authority and escalating to the Head of Delivery or Programme Director as appropriate.
• Lead a calm, coordinated response to urgent delivery issues, including major activations and talent-led work where relevant.

Reporting and working relationships

• The Digital Project Director reports to the Head of Delivery and line-manages assigned Senior Project Managers and Project Managers. The Head of Delivery leads the role’s performance and development reviews.
• Where assigned projects form part of a wider programme, the role works with the Programme Director on programme priorities, dependencies and escalation.
• The role partners closely with Client Services, discipline leads, resource management, Finance and Operations.

About you

• At least seven years of relevant project management experience in a digital, content, creative or media agency, with proven responsibility for overseeing complex delivery through other project managers.
• Experience line-managing and developing PMs, setting clear expectations, providing regular feedback and addressing performance constructively.
• Experience delivering for global brands across multiple teams or markets. Luxury, influencer and US-market experience would be particularly relevant to the initial account.
• Strong commercial judgement, with practical experience reviewing estimates, budgets, resource plans, revenue forecasts and margins, and leading corrective action when delivery is under pressure.
• A strong understanding of integrated digital delivery across relevant areas such as SEO, AEO, web, content, social, influencer activity, digital PR and paid media, including specialist dependencies and approval requirements.
• Proven ability to oversee concurrent projects, resolve competing priorities and lead significant delivery decisions, risk responses and recovery plans.
• Analytical thinking and sound judgement: you clarify underlying needs, challenge assumptions, interpret delivery data and recommend practical solutions.
• Confident communication, negotiation and influencing skills, with experience leading senior client conversations, challenging constructively and securing decisions while maintaining trust.
• Confidence using project-management and agency job-costing systems, such as Paprika or equivalent, and producing clear, reliable delivery reporting.
• Experience managing delivery tools and licences, including user access, renewals, costs and effective usage.
• Practical experience using AI and automation to improve delivery, with appropriate safeguards, protection of confidential information and human review.
• A strong practical grounding in project management, with experience applying proportionate governance, planning, risk management and change control, and improving account workflows within agreed agency standards.
• You live & breathe Greenpark’s core values ‘We Strive’, ‘Acting Together’, ‘With Kindness’ -championing openness, respect, innovation, and teamwork - so that every interaction, both internally and externally, reflects our commitment to our values.

Behaviours:

We are different to a lot of traditional network agencies. We are independent and growing. Good project management at Greenpark is still about being the drivers and lifeblood of how we run our client work and joining the dots across departments internally on workstreams to deliver the best work, on time and on budget.

We aren’t perfect and we’ll make mistakes – but we’ll learn from them, work together and always find a way to drive things forward.

There is a certain robustness and “fierceness” needed for this role. Someone who is not afraid to say no if it’s not right, and is able to positively challenge ways of working with a positive mindset to unblock blockers and to drive things forward.

We are looking for an experienced senior who is ambitious and is looking to drive the growth of Greenpark alongside the management team. Someone who is:

• Hands up and hands in – offering support and diving in to fix things
• A radiator not a drain – brings energy and clarity, not noise and confusion
• Action and solution orientated
• A driver not a passenger
• A meticulous checker and on the detail
• A sponge of information
• Open to give their point of view and opinion
• Kind, not nice: we give constructive feedback to improve others, and take the same constructive feedback to improve ourselves and the environment we work in
• Thick skinned and warm hearted
• Part of a team

How we’ll support you

• 25 days of holidays per year + UK bank holidays and your birthday off.
• Christmas Closure - (extra days on top of your holiday allowance)
• A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc)
• Private pension and private healthcare insurance.
• Access to VDU Eye Tests and Employee Assistance Programme (EAP).
• Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards).
• LinkedIn Learning – Access to a leading online learning platform, which offers a wide variety of courses including business, creative and technical skills.
• Referral Bonus Scheme.
• Social Events – Join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad-hoc events.
• Enhanced maternity/paternity leave allowances.
• WFA policy – work from abroad for up to 4 weeks per year.
• Yearly Calm subscription

At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we’re committed to ensuring everyone’s voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.