Client Partner (Mid level)

Numiko; Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Thirty days holiday

The Numikon fund

Hybrid work pattern

Job summary

Numiko in Leeds is seeking a mid-level Client Partner to grow and manage strategic client relationships within a sector squad (GLAM, charity, higher education, or public policy). You will work closely with senior Client Partners and PMs to align deliverables with client digital strategies while contributing to growth targets.

The role supports remote work but requires coming into the Leeds office at least twice weekly and occasional client-site travel.

Qualifications

• 1-2 years' digital agency experience in an account management, client services and/or business development capacity.
• Experience contributing to the growth of client accounts.
• The very highest written communication skills and meticulous attention to detail.
• You understand what makes accounts profitable and know how to keep them on track.
• You're comfortable pulling data from a range of sources to make good decisions.
• Ability to interpret and summarise complex information.
• Confident presenting, whether in a boardroom or on stage.
• Excellent references from people you’ve worked with.

Responsibilities

• Get to know clients' business deeply, understanding sector challenges and the client team's concerns.
• Build personal connections with clients and develop trust through regular meetings and information sharing.
• Gather feedback on our relationship, account resourcing and quality of work.
• Collaborate with internal teams to improve client interactions and ensure smooth teamwork.
• Address client concerns about ways of working, delivery or quality decisively with senior support when needed.
• Ensure clients are aware of Numiko's full service range.
• Anticipate client needs and help plan to meet them.
• Support renewals by delivering high-quality work and maintaining client delight.

Skills

Agency experience

Growth track record

Communication

Commercial acumen

Strong judgement

Clarity

Presentation skills

References

Job description

Grow relationships that make a real difference

Join an award-winning agency where your relationship skills and commercial instinct will help purpose-driven organisations get more from digital.

Join

an

award-winning

agency

where

your

relationship

skills

and

commercial

instinct

will

help

purpose-driven

organisations

get

more

from

.

Overview

The purpose of client partnership at Numiko is to create long-term, mutually beneficial relationships that drive growth and success for both us and our clients.

Client Partners at mid-level play a key role in supporting and contributing to these relationships. Working closely with senior Client Partners and our expert project management team, they help ensure that the work we do is closely aligned with our clients' digital strategies, and that clients are getting the best out of our agency.

As part of our sector squad model, you’ll be embedded in one specific sector – GLAM, charity, higher education or public policy – supporting your senior Client Partner in building deep, specialist expertise there rather than working generally across all of Numiko’s sectors.

Client Partners don't deliver projects – we have a great team of expert project managers to lead on the day to day. Rather, mid-level Client Partners contribute to client relationship and financial targets, working with senior Client Partners, PMs and experts across the agency to ensure these targets are met and exceeded.

They are also active representatives for the agency, building professional networks across Numiko's target sectors and supporting thought leadership activity.

We're looking for someone inquisitive, honest, open and persuasive, who can be a trusted and credible partner to our clients. You will need to be well organised, able to work under pressure and comfortable multi-tasking, as you will contribute to several key accounts. You will report to a senior client partner.

This role is being offered as a permanent, full-time position based in Leeds, though we are always open to hearing from candidates looking for part time, flexible and hybrid working patterns, particularly those returning to work after a career break. We support remote working, but the successful candidate will be asked to come into the office at least twice a week and travel to client offices on occasion.

Your areas of responsibility will be:

• Get to know your clients' business inside out. This means understanding their key organisational and sector challenges and opportunities, as well as understanding the client team members' worries and passions
• Build personal connections with clients and develop trust, through regular meetings, information sharing and entertaining
• Gather regular feedback from the client about our relationship with them, how the account is resourced, and the quality of the work, and share this with the wider team
• Collaborate with internal teams to continually improve client interaction. Fluent, efficient communication is critical, as is ensuring both the Numiko and client teams enjoy working together
• Help address any problems raised by the client regarding ways of working, delivery or quality of work in a warm, positive and decisive way, escalating to senior Client Partners where appropriate
• Ensure the client is fully aware of the full range of Numiko's services
• Help anticipate client needs and contribute to plans to meet them
• Support renewals by working with internal teams to ensure high-quality work is delivered and that our clients are delighted to keep working with us

Growth

• Contribute to the achievement of growth targets across key accounts
• Support the development and maintenance of account plans, helping to set clear objectives, actions and success metrics aligned to client and agency goals
• Help maintain and report on the status of your client portfolio, flagging opportunities and risks to senior Client Partners
• Support the management of the enhancements roadmap and product discovery board for your sector’s client accounts, helping keep a steady pipeline of scoped proposals moving and flagging priorities to senior Client Partners
• Take an active role in growing new business within your sector, working closely with the business development and marketing team to develop quality proposals and pitches, bringing in senior Client Partners for the largest opportunities
• Contribute to the development of new products and services alongside agency experts
• Monitor client and project profitability, flagging any scope or budget concerns to senior Client Partners and taking proactive steps to keep projects on track
• Build growing sector-specific knowledge, contributing to your squad’s reputation as trusted experts both internally and with clients

Quality and delivery oversight

• Support the review of deliverables before client presentation, helping to ensure solutions align with client objectives
• Working closely with Project Managers, support oversight of project delivery and help identify potential risks, flagging issues early
• Contribute to client portfolio reporting, helping to track account performance, growth targets and relationship status

Agency representation

• Be able to speak confidently about Numiko's service offering in professional networking contexts
• Proactively build relationships and represent the agency at industry events, meetups and professional networks
• Support senior Client Partners in the preparation of conference presentations, webinars and thought leadership content
• Share insights and learnings from your client experience with colleagues, contributing to a client-centric culture across the agency

What you'll bring

What

you'll

bring

01 01

Agency experience

1-2 years' digital agency experience in an account management, client services and/or business development capacity.

02 02

Growth track record

Experience of contributing to the growth of client accounts.

03 03

Communication

The very highest written communication skills and meticulous attention to detail.

04 04

Commercial acumen

You understand what makes accounts profitable and know how to keep them on track.

05 05

Strong judgement

You’re comfortable pulling data from a range of sources to make good decisions.

06 06

Clarity

Ability to interpret and summarise complex information.

07 07

You're confident presenting, whether in a boardroom or on stage.

08 08

References

Excellent references from people you’ve worked with.

About Numiko

Numiko works with the best organisations in the world. We have excellent credentials from the UK's leading universities, top 10 global museums, life-changing charities as well as organisations leading how we make sense of the world.

Our values

Our

values

01 01

We do the right thing

We act with trustworthiness, understanding and empathy with each other and our clients.

02 02

We work smart and simplify

We like simple, elegant solutions to problems. Our processes make it easy to get work done and easy for our clients to work with us.

03 03

We are guides for our clients

We are trusted collaborators, providing clear, concise and confident explanations and advice.

04 04

We have a can-do attitude

We take responsibility for our work, both individually and as a company.

05 05

We have fun

Having fun is an essential part of working at Numiko. We develop great relationships with our clients and each other.

Our offer

Our

offer

01 01

£35,000 – £45,000: based on skill set and experience.

02 02

Thirty days holiday

A generous holiday entitlement, including your birthday off!

03 03

We like a healthy work/life balance so ask people to be in the office at least 2 days a week.

04 04

The Numikon fund

Your own yearly budget for personal development or just for nice things to improve your working life.