Client Partner

TN United Kingdom; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Client Partner to join their team. This role offers the chance to support a diverse portfolio of clients while actively seeking new business opportunities. You will work closely with the Executive Team, managing client relationships and addressing critical business matters. The ideal candidate will possess strong negotiation and communication skills, with a customer-focused approach to drive growth and success. If you're looking for a challenging role that fosters professional growth and values entrepreneurial spirit, this opportunity is perfect for you.

Qualifications

• Customer-facing experience in the technology industry is essential.
• Proven skills in client management and negotiation are required.

Responsibilities

• Build and grow strong client relationships through regular communication.
• Negotiate with clients to establish appropriate bill rates and contract terms.
• Consistently prospect, pursue, and close new business.

Skills

Client Account Management

Negotiation Skills

Problem Solving

Communication Skills

Time Management

Customer Advocacy

Sales Prospecting

Job description

Company Overview: 10Pearls is a global, purpose-driven digital technology partner helping businesses re-imagine, digitalize and accelerate.

As an end-to-end digital partner, 10Pearls helps businesses create transformative digital products incorporating exponential tech (AI/ML, Blockchain, IoT, AR/VR).

Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we deliver solutions that address business needs.

• 10Pearls' clients include Global 2000 enterprises, high-growth mid-size businesses, and some of the most exciting start-ups across several industries, including healthcare, financial services, energy, education, real estate, retail and hi-tech.
• Headquartered in the Washington DC metro area, 10Pearls has delivery centers in North America, Latin America, Europe, and South Asia.
• The Washington Post has referred to 10Pearls as a double-bottom-line company that balances profits with a social cause.

We are growing rapidly but are looking for the right people to join the team.

If you are looking for a challenging professional growth opportunity, have an entrepreneurial spirit, high energy, and want to work with others that share your values, we would love to meet you!

Job Overview: We are seeking a highly motivated and experienced Client Partner to join our dynamic team.

As a Client Partner, you’ll have the opportunity to take an active role in supporting a portfolio of clients while looking for new business to join 10Pearls. Working closely with the Executive Team, you’ll also act as the escalation point for business-critical matters and support when needed.

Responsibilities:

• Build and grow strong client relationships through regular communication, firm alignment, and expert expectation management to increase the partnership between 10Pearls, client, delivery teams, and executive stakeholders.
• Understand the client's business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing their return on investment.
• Work with clients to identify new needs and obtain qualified job requirements.
• Negotiate with clients to establish appropriate bill rates, contract terms, and fees.
• Identify client growth areas and strategically plan with the Sales and Executive team to grow existing teams and help identify growth opportunities.
• Consistently prospect, pursue, and close new business.
• Ability to identify new leads and prospects, generate call lists, and obtain client meetings.
• Cold and warm calling skills; experience dealing with and managing objections.
• Leads the pursuit and capture of client renewals.

What you will bring:

• Customer-facing experience in the technology industry with a broad understanding of the markets 10Pearls operates in, with demonstrated practical knowledge of the business drivers that translate into technical requirements.
• Client Account Management and Client Advocacy experience with proven customer/client-facing skills.
• Ability to exhaust all avenues and present best value and pricing to leads and prospects and convert them to clients.
• Ability to multitask as a detailed oriented, curious, and strong problem solver.
• Strong problem resolution negotiation and closing skills.
• Excellent planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.
• Determination, persistency, and ability to add new clients.
• Ability to take “no” for an answer.
• A sense of urgency and a bias for action.