Client Partner

Sopra Steria Group; Hemel Hempstead; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the Defence sector is seeking a Client Partner to drive strategic initiatives and enhance client relationships. The role involves P&L management, leading an IT delivery team, and ensuring exceptional service delivery within highly regulated environments. With opportunities for flexibility in working arrangements and a referral bonus, this position is critical in safeguarding the UK through innovative digital solutions.

Qualifications

• Previous P&L experience.
• Deep understanding of the Defence sector and its challenges.
• Experience in managing delivery teams.

Responsibilities

• Oversee and manage the P&L ensuring targets are met.
• Lead an IT delivery team and drive performance.
• Build and maintain strong customer relationships.
• Provide strategic guidance to stakeholders.

Skills

P&L management

Building customer relationships

Strategic mindset

Delivery of digital transformation projects

Commercial acumen

Job description

Sopra Steria's Aerospace, Defence, and Security division provides digital transformation, IT modernisation, and cybersecurity solutions to support critical operations in highly regulated industries. We collaborate with governments, defence agencies, and aerospace organisations to enhance efficiency, security, and innovation.

We are seeking a Client Partner to lead the delivery of a strategically significant programme within the Defence sector - a critical initiative that plays a direct role in safeguarding the UK.

This role centres on strengthening long-term client relationships, ensuring excellence in delivery, and driving the growth of a key account. You will be responsible for maintaining customer confidence, identifying new business opportunities, and ensuring the ongoing success and expansion of our presence within the Defence space.

This role requires the individual to hold active DV (Developed Vetting) clearance, to manage a delivery team in Hertfordshire and be willing to travel to various locations along the M4 and in Southwest England.

What you will be doing:

• Oversee and manage the P&L, ensuring profitability and performance targets are met.
• Lead and motivate an IT delivery team, driving morale and ensuring high performance.
• Maintain and build on a strong customer relationship, ensuring their needs are understood and met.
• Demonstrate strategic guidance and leadership to the customer and across the delivery function, working closely with senior stakeholders.
• Contribute to the long-term vision of the business, ensuring future opportunities and challenges are anticipated and managed.
• Ensuring continuous improvement in delivery, resolving complex issues efficiently.

What you will bring:

• Previous P&L experience.
• Track record in building, developing, and nurturing trusted relationships customer & delivery teams.
• Deep understanding of the Defence sector, including its challenges, operational processes, and strategic requirements
• Experience in the delivery of digital transformation projects, demonstrating the ability to translate customer needs into tangible outcomes.
• Commercially astute with the ability to manage budgets, drive profitability, and identify growth opportunities.
• A strategic mindset with the ability to balance customer success with organisational goals, ensuring long term account growth and retention.

We supportdifferent ways of working and can offer a range of flexible workingarrangements. So, if you’re interested and need to work flexibly, we encourageyou to apply and talk to us about what might be possible.

Level of Clearance: Active DV
Referral Bonus: £3000

Salaryoffered will be in line with experience and development needs.

Loved reading about this job and want to know more aboutSector/Company?

OurAerospace, Defence and Security business designs, develops and deploys digitalsolutions that bring clients enduring business value across the UK’s Public andPrivate sectors. We foster a culture in which employees feel valued andsupported, delivering exceptional rates of customer satisfaction in the UK’smost complex safety- and security-critical markets.