Client Operations & Strategy Lead

Knight Frank; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Knight Frank is seeking a Client Operations Manager to join our Commercial Business Development team on an 18-month fixed term contract. You will translate priorities into practical plans, scalable processes and successful outcomes, combining leadership with hands-on delivery in a fast-moving environment.

Working with the Head of Business Development and senior stakeholders, you’ll drive operational effectiveness, embed best practice and deliver value across the business.

Qualifications

• Experience delivering business improvement programmes and operational change.
• Strong understanding of governance, process improvement and organisational effectiveness.
• Commercial awareness with exposure to budgeting, performance management and business planning.
• Advanced Excel and PowerPoint skills.
• Confidence working with business systems, CRM platforms and emerging AI tools.

Responsibilities

• Drive business improvement initiatives from concept through to implementation.
• Enhance governance, processes and operating models.
• Develop performance reporting and ROI measurement frameworks.
• Support strategic client development initiatives.
• Use commercial data to inform decision making.
• Build stakeholder engagement and drive adoption of new ways of working.
• Champion continuous improvement across the Business Development function.

Skills

Business operations

Programme management

Change delivery

Data-driven decision making

Stakeholder management

Autonomy

Ambiguity handling

Tools

Excel

PowerPoint

CRM systems

AI tools

Job description

Knight Frank is seeking a Client Operations Manager to join our Commercial Business Development team on an 18-month fixed term contract. You will translate priorities into practical plans, scalable processes and successful outcomes, combining leadership with hands-on delivery in a fast-moving environment.

Working with the Head of Business Development and senior stakeholders, you’ll drive operational effectiveness, embed best practice and deliver value across the business.