Client Operations Lead: Outsourced Admin & Governance

St. James’s Place; Cirencester; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

28 days annual leave

Private Medical Insurance

Generous Pension Scheme

Enhanced Parental Leave

Protection Benefits

EV salary sacrifice scheme

Job summary

St. James’s Place is seeking a Client Operations Oversight Manager to oversee outsourced administration services within a defined product area. You will monitor performance against SLAs and KPIs, manage incidents, and support governance forums ensuring high quality, compliant service.

This is a hybrid, mid-senior level role based in Cirencester. You will build strong relationships with internal stakeholders and our Admin Centre, driving service improvements in a regulated environment while

Qualifications

• Proven ability to build and manage stakeholder relationships with effective communication.

Responsibilities

• Oversee outsourced admin services and monitor performance against SLAs and KPIs.
• Manage incidents and remediation activities with timely resolution.
• Support governance meetings and risk-based decision making for the product.
• Liaise with internal stakeholders and Admin Centres to maintain service quality.

Skills

Stakeholder management

Regulated environment

Analytical thinking

Influence & communication

Incident management

Job description

St. James’s Place is seeking a Client Operations Oversight Manager to oversee outsourced administration services within a defined product area. You will monitor performance against SLAs and KPIs, manage incidents, and support governance forums ensuring high quality, compliant service.

This is a hybrid, mid-senior level role based in Cirencester. You will build strong relationships with internal stakeholders and our Admin Centre, driving service improvements in a regulated environment while