Client Operations Executive

Probrand Limited; Birmingham; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading IT solutions provider is seeking a Client Operations Executive to enhance client experiences through a digital-first approach. This hybrid role involves supporting strategic initiatives and sales administration, providing an opportunity for significant career growth within a collaborative culture. Join us for a rewarding career and a supportive environment, with a competitive salary and comprehensive benefits.

Benefits

Access to onsite café

Free access to gym and shower facilities

Best-in-class sales tools and training

Clear progression path into sales roles

Comprehensive benefits package

Qualifications

• Skilled in CRM, ERP, and procurement platforms with a focus on client engagement.
• Excellent customer service orientation and attention to detail.
• Strong communication skills tailored to various audiences.

Responsibilities

• Manage day-to-day sales administration and client interactions.
• Champion a digital-first approach and enhance client experiences.
• Liaise with internal teams to ensure client needs are met.

Skills

Digital Literacy

Client-Centric Mindset

Collaboration

Problem Solving

Agility & Adaptability

Communication

Attention to Detail

Ownership

Tools

Microsoft Office

CRM platforms

ERP systems

Job description

At Probrand, we’re entering an exciting new phase of growth - and there’s never been a better time to join us.

We’re a digitally led IT solutions provider that’s transforming the way organisations buy and manage technology. Our award-winning digital procurement platform is at the heart of everything we do, helping customers streamline IT procurement, enhance spend control, and unlock value through automation, data, and integration.

Our vision is to grow through digital leadership - and we’re building a team of smart, motivated people to help make that happen. We’re passionate about innovation, and we thrive on making a measurable difference for our customers.

At Probrand, you’ll be part of a collaborative, forward-thinking culture where ideas are valued, contributions are recognised, and career growth is real. If you’re excited by the idea of working at the intersection of technology, customer success, and digital transformation, we’d love to hear from you.

Role Overview
The Client Operations Executive is a pivotal role in supporting Enterprise Account Directors and ensuring the seamless operation of strategic client accounts. This role goes beyond traditional support - championing a digital-first, client-centric approach that drives self-service adoption, streamlines processes, and enhances client experiences through our innovative digital platform.

You’ll serve as the operational hub of the team, managing day-to-day sales administration, customer interactions, and process coordination to ensure highest levels of service delivery.

Key Responsibilities
• Champion a digital-first approach by guiding clients to adopt and engage with our procurement platform for self-service functionality.
• Prepare, process and manage low-value offline quotes and orders efficiently.
• Act as a key point of contact for operational client queries, delivering prompt and professional service with a focus on digital resolution pathways.
• Proactively manage client expectations around ETAs, PODs, returns, and product information.
• Work closely with Enterprise Account Directors to support strategic client initiatives, platform onboarding, and technology rollout plans.
• Ensure accuracy and attention to detail in all documentation and pricing.
• Liaise with internal teams - supply chain, vendor management, customer service, and finance to ensure client needs are met.
• Update and maintain the CRM systems with precision, ensuring transparency and data accuracy across all platforms.
• Build and maintain strong relationships with strategic customers to enhance trust, loyalty, and platform usage.
• Support and assist Account Directors to prepare for reviews and planning sessions.
• Demonstrate a solution-focused mindset, resolving client issues efficiently and escalating where needed.
• Identify patterns in client feedback and suggest digital enhancements that improve operational efficiency and user experience.

Core Competencies
• Digital Literacy - Skilled in the use of CRM, ERP, and procurement platforms with an ability to drive adoption and guide others. Must be proficient in Microsoft Office suite.
• Client-Centric Mindset - Excellent customer service skills, always acting with the customer’s experience in mind, anticipating needs and reducing friction.
• Collaboration - Effectively works across departments and with various stakeholders to achieve shared goals.
• Problem Solving - Uses data and insight to resolve issues and improve workflows in a digital environment.
• Agility & Adaptability - Thrives in a dynamic, change-oriented environment, adjusting priorities as needed.
• Communication - Communicates effectively in both verbal and written forms, adapting their style to suit different audiences and ensuring clarity, professionalism, and impact across all channels.
• Attention to Detail - Maintains accuracy and precision in all client records, orders, and communication.
• Ownership - Takes initiative and responsibility for outcomes, always pushing for excellence.

Key Behaviours
• Personable and Relationship-Builder
• Proactive
• Respectful and Kind
• Positive Attitude
• Solution-Oriented
• Reliable
• Growth-Focused
• Team-Orientated
• Digitally Curious
• Accountable

This is a hybrid role, with a blend of remote and in-office working. The successful candidate will be required to work from our Birmingham city centre office on a regular basis.

As such, candidates must be within a reasonable commuting distance of Birmingham.

Why Join Probrand?
• Join a digitally innovative and rapidly growing IT solutions company with a unique value proposition.
• New city centre office including an onsite café, free access to gym, and shower facilities.
• Access to best-in-class sales tools and training.
• Clear progression path into sales roles.
• £26k - £30k pa salary.
• Supportive, collaborative culture with ongoing development opportunities.
• Comprehensive benefits package including pension scheme, holiday trading, life insurance, discounted tech, hybrid working.