Client Operations Coordinator - Fire & Flood

SEED ENVIRONMENTAL LIMITED; Ivy Chimneys; On-site; GBP 23,800 - 32,200; Full time

Benefits offered by this job

Holiday entitlement 20–25 days

Company pension

Life insurance 2x salary

Enhanced sick pay

Employee assistance programme

Job summary

SEED Environmental is seeking a Client Administrator to join the Fire & Flood team in Epping. You will support the operational team by handling administrative tasks, coordinating field activities, and maintaining accurate records to manage claims and documentation.

The role reports to the Operational Administrator and involves ensuring efficient service delivery, GDPR compliant record-keeping, and effective communication with clients and insurers.

Qualifications

• Experience in an administrative or operational support role.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and CRM systems.

Responsibilities

• Maintain and update job management and CRM systems with accurate project information.
• Prepare documentation including job reports, quotations, and send out as required.
• Monitor and manage shared inboxes, responding to queries and escalating when necessary.
• Support the scheduling of site visits and technician deployment.
• Liaise with clients, insurers, loss adjusters, and subcontractors to provide updates.

Skills

Organisational skills

Attention to detail

Communication skills

Microsoft Office Suite

Prioritisation under pressure

Tools

Microsoft Office Suite

Job description

SEED Environmental is seeking a Client Administrator to join the Fire & Flood team in Epping. You will support the operational team by handling administrative tasks, coordinating field activities, and maintaining accurate records to manage claims and documentation.

The role reports to the Operational Administrator and involves ensuring efficient service delivery, GDPR compliant record-keeping, and effective communication with clients and insurers.