Client Administrator - Fire & Flood

Celnor; Ivy Chimneys; On-site; GBP 23,800 - 32,200; Full time

Benefits offered by this job

Holiday entitlement 20–25 days

Company pension scheme

Life insurance (2x annual salary)

Enhanced sick pay & employee support

Job summary

SEED Environmental in England is seeking a Client Administrator to join the Fire & Flood team in Epping. You will report to the Operational Administrator and play a key role in delivering restoration services by providing administrative, logistical, and customer service support to manage claims and coordinate field activities.

The role requires an organised, customer-focused individual with experience in administration and a strong command of Microsoft Office.

Qualifications

• Proven experience in an administrative or operational support role.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Maintain and update job management and CRM systems with accurate project information
• Prepare documentation including job reports, quotations, and send out as required and requested
• Monitor and manage shared inboxes, responding to queries and escalating when necessary
• Support the scheduling of site visits and technician deployment
• Liaise with clients, insurers, loss adjusters, and subcontractors to provide updates and ensure service expectations are met
• Handle inbound calls and emails from customers and stakeholders in a professional and timely manner
• Provide support in resolving customer complaints and ensuring issues are documented and followed up
• Assist in tracking job progress and ensure key milestones are met
• Support the collation and submission of reports and documentation to insurers and clients
• Ensure all administrative processes are compliant with company policies, health and safety requirements, and SEED's SLA and standards
• Maintain accurate and secure record-keeping for audit and compliance purposes, in line with GDPR policies
• Assist in stock control and ordering of supplies where directed

Skills

Admin experience

Organizational skills

Communication skills

MS Office

Tools

CRM systems

Job management software

Job description

SEED Environmental in England is seeking a Client Administrator to join the Fire & Flood team in Epping. You will report to the Operational Administrator and play a key role in delivering restoration services by providing administrative, logistical, and customer service support to manage claims and coordinate field activities.

The role requires an organised, customer-focused individual with experience in administration and a strong command of Microsoft Office.