Client Administrator

Celnor Group; Ivy Chimneys; On-site; GBP 23,800 - 32,200; Full time

Benefits offered by this job

Holiday leave 20-25 days

Company pension

Life insurance (2x salary)

Enhanced sick pay & EAP

Job summary

SEED Environmental, part of the Celnor Group, is hiring a Client Administrator for the Fire & Flood team in Epping. You will support the operational team with administrative, logistical and customer service tasks to manage claims and coordinate field activities.

Reporting to the Operational Administrator, you'll maintain records, liaise with clients, insurers and subcontractors, and help ensure service delivery meets SEED's SLA and GDPR standards.

Qualifications

• Proven experience in an administrative or operational support role.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Confident in using Microsoft Office Suite (Outlook, Word, Excel)
• Ability to prioritise tasks and work effectively under pressure.

Responsibilities

• Maintain and update job management and CRM systems with accurate project information
• Prepare documentation including job reports, quotations, and send out as required and requested
• Monitor and manage shared inboxes, responding to queries and escalating when necessary
• Support the scheduling of site visits and technician deployment
• Liaise with clients, insurers, loss adjusters, and subcontractors to provide updates and ensure service expectations are met
• Handle inbound calls and emails from customers and stakeholders in a professional and timely manner
• Provide support in resolving customer complaints and ensuring issues are documented and followed up
• Assist in tracking job progress and ensure key milestones are met
• Support the collation and submission of reports and documentation to insurers and clients
• Ensure all administrative processes are compliant with company policies, health and safety requirements, and SEED's SLA and standards
• Maintain accurate and secure record-keeping for audit and compliance purposes, in line with GDPR policies
• Assist in stock control and ordering of supplies where directed

Skills

Organisational skills

Attention to detail

Communication skills

Customer service

Prioritisation

Tools

Microsoft Office

Job description

Client Administrator

Department: Fire & Flood

Employment Type: Full Time

Location: Epping

Compensation: £28,000 / year

Description

Contract: Permanent, Full-time

Location: Epping

Salary: £28,000 per annum

About Us

SEED Environmental is one of the UK's leading providers of intelligent environmental and property incident response, remediation and restoration services for our insurance, commercial and public sector clients. We adopt an "Intelligent Solutions" approach, assessing and analysing every incident on its merits before implementing a unique response.

As part of the Celnor Group, we maintain a family culture where everyone is welcoming, helpful, and open to ideas. We value giving people a voice and creating an environment where colleagues can thrive and develop their careers.

About the Role

We are seeking a Client Administrator to join our Fire & Flood team, based in Epping. Reporting to the Operational Administrator, this role is essential in ensuring the efficient and effective delivery of fire and flood restoration services. You will support our operational team by providing administrative, logistical, and customer service support to manage claims, coordinate field activities, and maintain accurate records and documentation.

This is an excellent opportunity for an organised and customer-focused administrator to play a key role in supporting our growing Fire & Flood operations within a supportive and dynamic team.

Key Responsibilities

• Maintain and update job management and CRM systems with accurate project information
• Prepare documentation including job reports, quotations, and send out as required and requested
• Monitor and manage shared inboxes, responding to queries and escalating when necessary
• Support the scheduling of site visits and technician deployment
• Liaise with clients, insurers, loss adjusters, and subcontractors to provide updates and ensure service expectations are met
• Handle inbound calls and emails from customers and stakeholders in a professional and timely manner
• Provide support in resolving customer complaints and ensuring issues are documented and followed up
• Assist in tracking job progress and ensure key milestones are met
• Support the collation and submission of reports and documentation to insurers and clients
• Ensure all administrative processes are compliant with company policies, health and safety requirements, and SEED's SLA and standards
• Maintain accurate and secure record-keeping for audit and compliance purposes, in line with GDPR policies
• Assist in stock control and ordering of supplies where directed

Skills, Knowledge, and Expertise

• Proven experience in an administrative or operational support role
• Strong organisational skills and attention to detail
• Excellent written and verbal communication skills
• Confident in using Microsoft Office Suite (Outlook, Word, Excel)
• Ability to prioritise tasks and work effectively under pressure

What We're Looking For

We seek a proactive and detail-oriented individual who excels at managing multiple priorities and delivering excellent customer service. The successful candidate will be reliable and trustworthy, able to handle sensitive information, and committed to maintaining the highest standards of administration and compliance. You will be a strong team player with a customer-focused approach, flexible and adaptable to the needs of the business.

Salary and Benefits

We offer a competitive salary of £28,000 per annum and provide a comprehensive range of benefits including:

• Holiday entitlement starting at 20 days, increasing with service up to 25 days plus bank holidays
• Company pension scheme
• Life insurance (2x annual salary)
• Enhanced sick pay and employee assistance programme

SEED Environmental is an equal opportunities employer committed to diversity and inclusion in the workplace.