Client Admin & Support Specialist – Fire & Flood Ops

Celnor Group; Ivy Chimneys; On-site; GBP 23,800 - 32,200; Full time

Benefits offered by this job

Holiday leave 20-25 days

Company pension

Life insurance (2x salary)

Enhanced sick pay & EAP

Job summary

SEED Environmental, part of the Celnor Group, is hiring a Client Administrator for the Fire & Flood team in Epping. You will support the operational team with administrative, logistical and customer service tasks to manage claims and coordinate field activities.

Reporting to the Operational Administrator, you'll maintain records, liaise with clients, insurers and subcontractors, and help ensure service delivery meets SEED's SLA and GDPR standards.

Qualifications

• Proven experience in an administrative or operational support role.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Confident in using Microsoft Office Suite (Outlook, Word, Excel)
• Ability to prioritise tasks and work effectively under pressure.

Responsibilities

• Maintain and update job management and CRM systems with accurate project information
• Prepare documentation including job reports, quotations, and send out as required and requested
• Monitor and manage shared inboxes, responding to queries and escalating when necessary
• Support the scheduling of site visits and technician deployment
• Liaise with clients, insurers, loss adjusters, and subcontractors to provide updates and ensure service expectations are met
• Handle inbound calls and emails from customers and stakeholders in a professional and timely manner
• Provide support in resolving customer complaints and ensuring issues are documented and followed up
• Assist in tracking job progress and ensure key milestones are met
• Support the collation and submission of reports and documentation to insurers and clients
• Ensure all administrative processes are compliant with company policies, health and safety requirements, and SEED's SLA and standards
• Maintain accurate and secure record-keeping for audit and compliance purposes, in line with GDPR policies
• Assist in stock control and ordering of supplies where directed

Skills

Organisational skills

Attention to detail

Communication skills

Customer service

Prioritisation

Tools

Microsoft Office

Job description

SEED Environmental, part of the Celnor Group, is hiring a Client Administrator for the Fire & Flood team in Epping. You will support the operational team with administrative, logistical and customer service tasks to manage claims and coordinate field activities.

Reporting to the Operational Administrator, you'll maintain records, liaise with clients, insurers and subcontractors, and help ensure service delivery meets SEED's SLA and GDPR standards.