Client Onboarding Executive

Houst Limited.; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

MacBook

WFH Tuesdays & Thursdays

25 days holiday + birthday

Enhanced Parental Leave

Pension

Team social events

Job summary

Houst is seeking a Client Onboarding Executive to guide new clients through the onboarding of properties in the UK and Ireland, with a mix of remote calls and in-person meetings in London. You will build trust with clients early in the partnership, set up accounts with property details and service requirements, and train clients on Houst's tools.

You’ll collaborate with sales and operations to ensure smooth service delivery.

Qualifications

• Confident, people-focused professional with strong relationship-building abilities.
• Ability to work in a fast-paced startup environment and meet objectives.
• Detail-oriented with strong data extraction from hosts.
• Organised and time-efficient, able to work solo or in a small team.
• Interested in travel and property, with good knowledge of London.

Responsibilities

• Onboard new properties in UK and Ireland, with remote calls and London meetings.
• Build lasting client relationships to establish trust at onboarding.
• Guide clients through onboarding for a seamless transition.
• Set up client accounts including property details and service needs.
• Provide clear training and communication on Houst’s services and tools.
• Address initial client concerns and resolve issues.
• Collaborate with sales and operations to ensure smooth service delivery.

Skills

People skills

Get it done mentality

Detail oriented

Organised

Independent worker

Tech-savvy

London knowledge

Travel & property interest

Job description

We’re Houst: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings.

The Client Onboarding Executive is the main point of contact with our new clients, ensuring their onboarding experience is outstanding. The main responsibilities are:

• Onboarding of new properties in UK and Ireland (Both remote calls and face-face meetings in London).
• Create lasting relationships with clients that build trust in the initial stages of the Houst partnership.
• Guide new clients through the onboarding process, ensuring a seamless transition.
• Set up client accounts, including property details and service requirements.
• Provide clear communication and training on Houst's services and tools.
• Address and resolve any initial client concerns or issues.
• Collaborate with internal teams (e.g., sales, operations) to ensure smooth service delivery.

• A confident people person who enjoys meeting people and developing new working relationships.
• You have a 'get it done' mentality, you love rolling up your sleeves and achieving challenging objectives.
• Detail Oriented: Excel at creating highly detailed inventories and can extract information from hosts to ensure it is as accurate as possible.
• You are organised and efficient with your time.
• You're able to thrive working alone or within a small local team.
• You are excited about using technology to transform an industry.
• Demonstrated ability to excel in a start-up or other challenging fast paced environment.
• You have a good knowledge of London.
• An interest in travel and property.

• Benefits Enviable company culture - we’ve put time into getting our work culture just right.
• Regular team social events, company-wide recognition of outstanding work.
• WFH Tuesdays and Thursdays
• Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender Pension
• MacBook
• 25 days paid holiday (plus public holidays) plus an extra day off on your birthday (because who wants to work on their birthday)