Client Onboarding Executive

Houst; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Enviable company culture

Team social events

WFH Tuesdays and Thursdays

Enhanced parental leave

MacBook

Birthday day off

Pension

Job summary

Houst is seeking a Client Onboarding Executive to be the primary contact for new clients, ensuring an outstanding onboarding experience across the UK and Ireland. You will onboard properties, train hosts, and coordinate with sales and operations to deliver seamless service.

London face-to-face meetings are part of the role, alongside remote calls, building strong relationships from day one. The role requires a proactive, detail‑oriented self-starter with a passion for travel and property and a

Qualifications

• Confident people person who enjoys meeting clients.
• Get-it-done mentality and proactive approach.
• Detail-oriented with ability to extract information from hosts.
• Organised and time-efficient.
• Thrives working alone or in a small local team.
• Excited about using technology to transform an industry.
• Experience in fast-paced start-up environments.
• Good knowledge of London.
• Interest in travel and property.

Responsibilities

• Onboard new properties in UK and Ireland (remote calls and face-to-face in London).
• Create lasting client relationships to build trust early in the partnership.
• Guide clients through onboarding for a seamless transition.
• Set up client accounts with property details and service requirements.
• Provide clear communication and training on Houst's services and tools.
• Address and resolve initial client concerns or issues.
• Collaborate with sales and operations to ensure smooth service delivery.

Skills

People skills

Result oriented

Detail oriented

Time management

Independent worker

Tech-enabled

Startup experience

London knowledge

Travel and property interest

Tools

Excel

Job description

We’re Houst: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings.

The Client Onboarding Executive is the main point of contact with our new clients, ensuring their onboarding experience is outstanding. The main responsibilities are:

• Onboarding of new properties in UK and Ireland (Both remote calls and face-face meetings in London).
• Create lasting relationships with clients that build trust in the initial stages of the Houst partnership.
• Guide new clients through the onboarding process, ensuring a seamless transition.
• Set up client accounts, including property details and service requirements.
• Provide clear communication and training on Houst's services and tools.
• Address and resolve any initial client concerns or issues.
• Collaborate with internal teams (e.g., sales, operations) to ensure smooth service delivery.

• A confident people person who enjoys meeting people and developing new working relationships.
• You have a 'get it done' mentality, you love rolling up your sleeves and achieving challenging objectives.
• Detail Oriented: Excel at creating highly detailed inventories and can extract information from hosts to ensure it is as accurate as possible.
• You are organised and efficient with your time.
• You're able to thrive working alone or within a small local team.
• You are excited about using technology to transform an industry.
• Demonstrated ability to excel in a start-up or other challenging fast paced environment.
• You have a good knowledge of London.
• An interest in travel and property.

• Benefits Enviable company culture - we’ve put time into getting our work culture just right.
• Regular team social events, company-wide recognition of outstanding work.
• WFH Tuesdays and Thursdays
• Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender Pension
• MacBook
• 25 days paid holiday (plus public holidays) plus an extra day off on your birthday (because who wants to work on their birthday)