Client Onboarding Coordinator

RGH-Global Limited; Lancashire; On-site; GBP 25,000 - 28,000; Full time

Job summary

RGH-Global Limited in Blackpool is seeking a Client Onboarding Coordinator on a 3 month FTC to manage new client accounts from receipt to activation on the wealth platform. You will ensure accuracy, regulatory alignment and timely progression, acting as the primary contact for onboarding questions by phone and email.

You will collaborate with Front Office and Client Due Diligence teams, perform 4-eyes checks on data entry, maintain core system records with precision, and drive data quality

Qualifications

• Experience handling onboarding reviews and data entry with accuracy.
• Ability to work with multiple teams to resolve onboarding issues.
• Familiarity with regulatory expectations relevant to client onboarding.

Responsibilities

• Taking ownership of new client account reviews from receipt through to activation
• Acting as a go-to contact for investment colleagues with onboarding-related questions, via phone and email
• Working closely with Front Office and Client Due Diligence teams to keep onboarding moving smoothly
• Entering and maintaining client information within the firm's core system, with a strong focus on accuracy
• Carrying out second-checks (4-eye reviews) on colleagues' data entry to catch and correct errors
• Notifying relevant teams and stakeholders once accounts have been successfully opened
• Running and reviewing exception reports to spot and fix data issues before they could be escalated
• Getting involved in wider data quality and process improvement projects
• Digitising and filing account paperwork accurately and promptly
• Flagging ideas for improving how the onboarding function runs day to day
• Picking up other reasonable tasks as the role and business needs evolve
• Keeping your training and compliance knowledge up to date
• Continuously building your understanding of the wealth management sector

Skills

Attention to detail

Clear communication

Self-management

Tools

Word

Excel

Outlook

Internal platforms & tools

Job description

Client Onboarding Coordinator (3 month FTC)

Location: Blackpool

Salary: £25,000-£27,500 DOE

Purpose of the Role

This role sits at the heart of the client journey, responsible for accurately processing and activating new client accounts on the firm's wealth platform. The successful candidate will ensure every account is set up correctly, efficiently, and in line with both internal policy and regulatory expectation.

What You'll Be Doing

• Taking ownership of new client account reviews from receipt through to activation
• Acting as a go-to contact for investment colleagues with onboarding-related questions, via phone and email
• Working closely with Front Office and Client Due Diligence teams to keep onboarding moving smoothly
• Entering and maintaining client information within the firm's core system, with a strong focus on accuracy
• Carrying out second-checks (4-eye reviews) on colleagues' data entry to catch and correct errors
• Notifying relevant teams and stakeholders once accounts have been successfully opened
• Running and reviewing exception reports to spot and fix data issues before they could be escalated
• Getting involved in wider data quality and process improvement projects
• Digitising and filing account paperwork accurately and promptly
• Flagging ideas for improving how the onboarding function runs day to day
• Picking up other reasonable tasks as the role and business needs evolve
• Keeping your training and compliance knowledge up to date
• Continuously building your understanding of the wealth management sector

What We're Looking For

Capability

• Able to demonstrate the practical skills and knowledge needed to perform the role competently

Systems & Process

• Comfortable using Word, Excel, and Outlook day-to-day
• Quick to pick up and confidently use internal platforms and tools
• Clear understanding of relevant workflows, with a habit of escalating issues early

Compliance Mindset

• Aware of the regulatory framework relevant to the role and consistently works within it, raising any concerns without delay

Personal Attributes

• Meticulous, with a strong eye for detail and consistently accurate output
• Self-sufficient and comfortable managing your own workload
• A clear, confident communicator across all levels